TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

baggage agent [2 records]

Record 1 2019-04-15

English

Subject field(s)
  • Occupation Names (General)
  • Air Transport Personnel and Services

French

Domaine(s)
  • Désignations des emplois (Généralités)
  • Personnel et services (Transport aérien)

Spanish

Save record 1

Record 2 2019-03-11

English

Subject field(s)
  • Occupation Names (General)
  • Travel Articles (Tourism)
  • Organized Recreation (General)
CONT

The main responsibility of a baggage agent is to assist passengers with baggage pickup and resolve issues with delayed, lost, or damaged items. Typically, baggage agents work in an office setting, but deal almost entirely with the general public. Agents respond to passenger concerns both in person and over the phone, and must fill out forms according to the nature of the incident. Baggage agents utilize computer software to track and catalogue luggage. This helps to efficiently resolve problems and maintain customer relations when luggage is late, lost, or damaged.

French

Domaine(s)
  • Désignations des emplois (Généralités)
  • Articles de voyage (Tourisme)
  • Loisirs organisés (Généralités)

Spanish

Save record 2

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