TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

citizen-centred service delivery [1 record]

Record 1 2010-07-07

English

Subject field(s)
  • Customer Relations
  • Federal Administration
CONT

Citizen-centred service delivery. Citizen-centred service means public services that are more accessible, easier to deal with, and more responsive to individuals and communities.

OBS

[The] citizens of Canada want to see their government as a seamless portfolio of services that reinforce one another and together combine to deliver the outcomes that meet their needs.

Key term(s)
  • citizen centred service delivery
  • citizen centered service delivery
  • citizen focussed service delivery
  • citizen focused service delivery

French

Domaine(s)
  • Relations avec la clientèle
  • Administration fédérale
CONT

La prestation de services axés sur les citoyens/les clients. Le gouvernement a adopté une stratégie d'amélioration de la prestation de services axée sur les besoins des citoyens et citoyennes plutôt que sur les besoins bureaucratiques. Cela comporte l'élaboration de plans d'amélioration des services dans tous les ministères et organismes, l'intégration horizontale du service à l'échelle des ministères et organismes fédéraux, et le regroupement des services à tous les niveaux du gouvernement, à l'avantage des citoyens et citoyennes.

Spanish

Save record 1

Copyright notice for the TERMIUM Plus® data bank

© Public Services and Procurement Canada, 2024
TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
A product of the Translation Bureau

Features

Language Portal of Canada

Access a collection of Canadian resources on all aspects of English and French, including quizzes.

Writing tools

The Language Portal’s writing tools have a new look! Easy to consult, they give you access to a wealth of information that will help you write better in English and French.

Glossaries and vocabularies

Access Translation Bureau glossaries and vocabularies.

Date Modified: