TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CLIENT FOCUS APPROACH [1 record]

Record 1 2005-06-16

English

Subject field(s)
  • Management Theory
  • Customer Relations
CONT

We share a strong client orientation that means we actually start by listening to the client. We're focused on coming up with solutions that serve client requirements today and anticipate future needs.

Key term(s)
  • client centered approach
  • client oriented approach
  • client-focused approach
  • client-focus orientation

French

Domaine(s)
  • Théories de la gestion
  • Relations avec la clientèle
CONT

Orientation client [...] Une offre orientée-client constitue une arme fantastique pour se démarquer de ses concurrents et augmenter ses profits. Être orienté client c'est revoir de fond en comble sa stratégie, son marketing, sa culture et son organisation en les définissant en permanence à partir des clients. Il faut identifier les clients réellement stratégiques, c'est-à-dire ceux qu'une analyse poussée aura identifiés comme apportant le plus de valeur à long terme pour l'entreprise.

Spanish

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