TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CLIENT SERVICE STAFFING [1 record]

Record 1 2015-03-11

English

Subject field(s)
  • Titles of Courses
  • Training of Personnel
Universal entry(ies)
P210
classification system code, see observation
OBS

This course provides an overview of the basic client service and staffing competencies needed to deal with the challenges pertaining to the quality of staffing and client services. Participants will gain an understanding of the appointment framework, including the appointment policy and the delegation and accountability processes.

OBS

P210: a Canada School of Public Service course code.

French

Domaine(s)
  • Titres de cours
  • Perfectionnement et formation du personnel
Entrée(s) universelle(s)
P210
classification system code, see observation
OBS

Ce cours fournit une vue d'ensemble des compétences de base en dotation en service à la clientèle qui sont nécessaires pour affronter les défis se rapportant à la qualité de la dotation et du service à la clientèle. Les participants acquerront une compréhension du cadre de nomination, incluant les lignes directrices en matière de nomination ainsi que les processus de la délégation et de la responsabilisation.

OBS

P210 : code de cours de l'École de la fonction publique du Canada.

Spanish

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