TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
CONTACT CENTER MANAGER [2 records]
Record 1 - external organization data 2022-08-19
Record 1, English
Record 1, Subject field(s)
- Compartment - National Occupational Classification (NOC)
Record 1, Main entry term, English
- call centre manager
1, record 1, English, call%20centre%20manager
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
- contact centre manager 1, record 1, English, contact%20centre%20manager
correct
Record 1, Key term(s)
- call center manager
- contact center manager
Record 1, French
Record 1, Domaine(s)
- Tiroir – Classification nationale des professions (CNP)
Record 1, Main entry term, French
- directeur de centre d'appel
1, record 1, French, directeur%20de%20centre%20d%27appel
correct, masculine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
- directrice de centre d'appel 1, record 1, French, directrice%20de%20centre%20d%27appel
correct, feminine noun
- directeur de centre de contact 1, record 1, French, directeur%20de%20centre%20de%20contact
correct, masculine noun
- directrice de centre de contact 1, record 1, French, directrice%20de%20centre%20de%20contact
correct, feminine noun
Record 1, Textual support, French
Record 1, Spanish
Record 1, Textual support, Spanish
Record 2 - internal organization data 2018-05-30
Record 2, English
Record 2, Subject field(s)
- Occupation Names (General)
- Customer Relations
Record 2, Main entry term, English
- contact centre manager
1, record 2, English, contact%20centre%20manager
correct
Record 2, Abbreviations, English
Record 2, Synonyms, English
Record 2, Textual support, English
Record number: 2, Textual support number: 1 CONT
The contact centre manager is responsible for managing the departmental operations for the call centre. You will interact with client leadership requiring issue resolution and oversee the efficiency/quality of monitoring call volumes ensuring Service Level Agreements are maintained. 2, record 2, English, - contact%20centre%20manager
Record 2, Key term(s)
- contact center manager
Record 2, French
Record 2, Domaine(s)
- Désignations des emplois (Généralités)
- Relations avec la clientèle
Record 2, Main entry term, French
- directeur de centre de contact
1, record 2, French, directeur%20de%20centre%20de%20contact
correct, masculine noun
Record 2, Abbreviations, French
Record 2, Synonyms, French
- directrice de centre de contact 1, record 2, French, directrice%20de%20centre%20de%20contact
correct, feminine noun
Record 2, Textual support, French
Record 2, Spanish
Record 2, Textual support, Spanish
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© Public Services and Procurement Canada, 2024
TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
A product of the Translation Bureau
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