TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
CONTROLLING CONFLICT STRESS TIME CUSTOMER SERVICE ENVIRONMENT [1 record]
Record 1 - internal organization data 2023-10-24
Record 1, English
Record 1, Subject field(s)
- Titles of Courses
- Decision-Making Process
- Sociology of Human Relations
- Customer Relations
Universal entry(ies) Record 1
Record 1, Main entry term, English
- Controlling Conflict, Stress and Time in a Customer Service Environment
1, record 1, English, Controlling%20Conflict%2C%20Stress%20and%20Time%20in%20a%20Customer%20Service%20Environment
correct, Canada
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 OBS
This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients. 1, record 1, English, - Controlling%20Conflict%2C%20Stress%20and%20Time%20in%20a%20Customer%20Service%20Environment
Record number: 1, Textual support number: 2 OBS
FON503: a Canada School of Public Service course code. 2, record 1, English, - Controlling%20Conflict%2C%20Stress%20and%20Time%20in%20a%20Customer%20Service%20Environment
Record 1, French
Record 1, Domaine(s)
- Titres de cours
- Processus décisionnel
- Sociologie des relations humaines
- Relations avec la clientèle
Entrée(s) universelle(s) Record 1
Record 1, Main entry term, French
- Gérer les conflits, le stress et le temps au sein du service à la clientèle
1, record 1, French, G%C3%A9rer%20les%20conflits%2C%20le%20stress%20et%20le%20temps%20au%20sein%20du%20service%20%C3%A0%20la%20client%C3%A8le
correct, Canada
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 OBS
Ce cours en ligne à rythme libre, qui s'adresse aux représentants du service à la clientèle et aux agents qui travaillent dans les bureaux de dépannage, offre une orientation sur la façon de déceler et de résoudre des conflits, de négocier avec les clients, et de trouver des stratégies permettant de mieux gérer le temps et le stress. Les participants profiteront de conseils utiles qui leur permettront de découvrir comment une approche et une attitude positives peuvent favoriser les interactions avec les clients et entraîner une conclusion satisfaisante. 1, record 1, French, - G%C3%A9rer%20les%20conflits%2C%20le%20stress%20et%20le%20temps%20au%20sein%20du%20service%20%C3%A0%20la%20client%C3%A8le
Record number: 1, Textual support number: 2 OBS
FON503 : code de cours de l'École de la fonction publique du Canada. 2, record 1, French, - G%C3%A9rer%20les%20conflits%2C%20le%20stress%20et%20le%20temps%20au%20sein%20du%20service%20%C3%A0%20la%20client%C3%A8le
Record 1, Spanish
Record 1, Textual support, Spanish
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