TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CUSTOMER LOYALTY [2 records]

Record 1 2001-04-17

English

Subject field(s)
  • Merchandising Techniques
CONT

Customer loyalty is what links quality and earnings. It is measurable, and it provides a direct image of customer behavior.

French

Domaine(s)
  • Techniques marchandes
CONT

L'auteur démontre l'importance du service à la clientèle dans le domaine de l'assurance et son incidence sur les profits. A cet égard, la fidélisation de la clientèle se mesure à l'aune de la qualité des services. L'auteur insiste sur la nécessité d'adapter les produits et services de l'entreprise aux attentes de l'assuré.

Spanish

Save record 1

Record 2 1975-03-11

English

Subject field(s)
  • Marketing Research
  • Motivation and Advertising Psychology
  • Advertising Agencies and Services
OBS

[trading stamps] are more a mechanism for obtaining customer loyalty than quick-action stimuli, and for retailers, rather than manufacturers.

French

Domaine(s)
  • Étude du marché
  • Motivation et psychologie de la publicité
  • Agences et services de publicité
OBS

[par la remise de timbres-escompte] il s'agit essentiellement d'assurer la fidélité du consommateur à son détaillant. [p.9]

Spanish

Save record 2

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