TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CUSTOMER SATISFACTION [1 record]

Record 1 2005-06-16

English

Subject field(s)
  • Customer Relations
  • Quality Control (Management)
  • Marketing
DEF

Customer's perception of the degree to which the customer's requirements have been fulfilled.

CONT

To integrate their efforts, Xerox assigned common objectives to all three groups and implemented a compensation system based on measures of customer satisfaction.

OBS

customer satisfaction: term and definition standardized by ISO in 2000.

French

Domaine(s)
  • Relations avec la clientèle
  • Contrôle de la qualité (Gestion)
  • Commercialisation
DEF

Perception du client sur le niveau de satisfaction de ses exigences.

OBS

satisfaction du client : terme et définition normalisés par l'ISO en 2000.

Key term(s)
  • satisfaction des clients

Spanish

Campo(s) temático(s)
  • Relaciones con los clientes
  • Control de la calidad (Gestión)
  • Comercialización
CONT

Vera Estrada Antonio: "Fidelización y Meditación de la Satisfacción de la Clientela".

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