TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
ESCALATION PROCESS [2 records]
Record 1 - internal organization data 2020-04-09
Record 1, English
Record 1, Subject field(s)
- Decision-Making Process
- Customer Relations
Record 1, Main entry term, English
- escalation process
1, record 1, English, escalation%20process
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
- escalation 2, record 1, English, escalation
correct
Record 1, Textual support, English
Record number: 1, Textual support number: 1 CONT
Escalation. If necessary, issues, risks, or changes associated with outcome realization can be escalated from outcome owners to the senior management group for decision. … The escalation process may differ depending on the initiative. For example, departmental or program initiative may appoint the senior management group as the arbiter of last resort, while cross-departmental initiatives may have an executive advisory group above the senior management group. 3, record 1, English, - escalation%20process
Record 1, French
Record 1, Domaine(s)
- Processus décisionnel
- Relations avec la clientèle
Record 1, Main entry term, French
- processus de recours hiérarchique
1, record 1, French, processus%20de%20recours%20hi%C3%A9rarchique
correct, masculine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
- recours hiérarchique 2, record 1, French, recours%20hi%C3%A9rarchique
correct, masculine noun
- processus de transmission aux paliers supérieurs 3, record 1, French, processus%20de%20transmission%20aux%20paliers%20sup%C3%A9rieurs
masculine noun
Record 1, Textual support, French
Record number: 1, Textual support number: 1 CONT
Le processus de recours hiérarchique manque d'accessibilité lorsque la banque ne parvient pas à régler la plainte au premier palier. En effet, l'ACFC [Agence de la consommation en matière financière du Canada] estime que plus de 90 % des consommateurs dont la plainte n'a pas été résolue à leur satisfaction au palier 1 n'ont pas eu recours au palier 2, ce qui porte à croire qu'il est complexe ou difficile pour eux de faire transmettre leur plainte aux échelons supérieurs. 2, record 1, French, - processus%20de%20recours%20hi%C3%A9rarchique
Record 1, Spanish
Record 1, Textual support, Spanish
Record 2 - internal organization data 1981-04-07
Record 2, English
Record 2, Subject field(s)
- Scientific Research
Record 2, Main entry term, English
- escalation process 1, record 2, English, escalation%20process
Record 2, Abbreviations, English
Record 2, Synonyms, English
Record 2, French
Record 2, Domaine(s)
- Recherche scientifique
Record 2, Main entry term, French
- croissance par paliers
1, record 2, French, croissance%20par%20paliers
feminine noun
Record 2, Abbreviations, French
Record 2, Synonyms, French
Record 2, Textual support, French
Record 2, Spanish
Record 2, Textual support, Spanish
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