TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

EXPLORING CUSTOMER JOURNEY MAPPING [1 record]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2022-01-07

English

Subject field(s)
  • Titles of Courses
  • Customer Relations
  • Quality Control (Management)
Universal entry(ies)
I607
classification system code, see observation
OBS

This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.

OBS

I607: a Canada School of Public Service Digital Academy course code.

French

Domaine(s)
  • Titres de cours
  • Relations avec la clientèle
  • Contrôle de la qualité (Gestion)
Entrée(s) universelle(s)
I607
classification system code, see observation
OBS

Ce cours en ligne à rythme libre présente la carte du parcours d'un client; il s'agit d'un outil de résolution de problèmes qui sert à consigner chaque étape de l'expérience d'un client. Les participants auront l'occasion de créer leur propre carte, ce qui leur permettra de mieux comprendre les besoins de leurs clients, de cerner les problèmes que ceux-ci rencontrent et de trouver des solutions efficaces.

OBS

I607 : code de cours de l'Académie du numérique de l'École de la fonction publique du Canada.

Spanish

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