TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

GUIDELINE SERVICE STANDARDS [1 record]

Record 1 2020-07-30

English

Subject field(s)
  • Titles of Federal Government Programs (Canadian)
  • Federal Administration
  • Organization Planning
OBS

[The Guideline on Service Standards] defines service standards and describes a set of generic steps that lead to their development, implementation, and performance monitoring at the organizational level[, and] is intended to be used by service employees and managers responsible for efficient and effective service delivery.

Key term(s)
  • Service Standards Guideline

French

Domaine(s)
  • Titres de programmes fédéraux (Gouvernement canadien)
  • Administration fédérale
  • Planification d'organisation
OBS

[La Ligne directrice sur les normes de service] définit les normes de service et décrit les étapes générales de leur élaboration, de leur mise en œuvre et de la surveillance de leur rendement au niveau de l'organisation[, et elle a été conçue pour] être utilisée par le personnel de service et les gestionnaires chargés de la prestation efficace et efficiente de services.

Spanish

Campo(s) temático(s)
  • Títulos de programas federales (Gobierno canadiense)
  • Administración federal
  • Planificación de organización
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