TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

INSTITUTE CITIZEN-CENTRED SERVICE [1 record]

Record 1 2011-12-28

English

Subject field(s)
  • Federal Government Bodies and Committees (Canadian)
  • Internet and Telematics
OBS

The mission of the ICCS is to promote high levels of citizen satisfaction with public sector service delivery. The ICCS achieves its mission by undertaking research to identify citizens' service needs and expectations and by assisting the public sector in applying innovative service solutions which support quality service across all channels.

Key term(s)
  • Canadian Institute for Citizen-Centered Service Delivery

French

Domaine(s)
  • Organismes et comités fédéraux (Gouvernement canadien)
  • Internet et télématique
OBS

La mission de l'ISAC est de promouvoir de hauts niveaux de satisfaction des citoyens à l'égard des services offerts par le secteur public. Afin de remplir sa mission, l'Institut réalise des études pour cerner les besoins et les attentes des citoyens en matière de services et aide le secteur public à appliquer des solutions novatrices pour offrir des services de qualité quel que soit le mode de prestation retenu.

Key term(s)
  • Institut canadien de la prestation des services axés sur les citoyens

Spanish

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