TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

QUALITY-RELATED COSTS [1 record]

Record 1 1998-06-11

English

Subject field(s)
  • Quality Control (Management)
DEF

Those costs incurred in ensuring and assuring satisfactory quality, as well as the losses incurred when satisfactory quality is not achieved.

OBS

1. Quality-related costs are classified within an organization according to its own criteria. 2. Some losses might be difficult to quantify but can be very significant, such as loss of goodwill.

OBS

Term and definition standardized by ISO.

Key term(s)
  • quality-related cost
  • quality related costs
  • quality related cost

French

Domaine(s)
  • Contrôle de la qualité (Gestion)
DEF

Coûts occasionnés pour rendre sûre une qualité satisfaisante et en donner la confiance, ainsi que pertes subies lorsque la qualité satisfaisante n'est pas obtenue.

OBS

1. Les coûts relatifs à la qualité sont définis au sein d'un organisme selon des critères qui lui sont propres. 2. Certaines pertes sont difficilement quantifiables, mais peuvent être d'une grande importance, telles que la perte de clientèle.

OBS

coûts relatifs à la qualité : terme et définition normalisés par l'ISO. Il est de rigueur d'employer ce terme dans le cadre des travaux de rédaction ou de traduction des documents de l'ONGC.

Key term(s)
  • coût relatif à la qualité

Spanish

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