TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
SERVICE PROVISIONING MEASUREMENT PLAN (SPMP) NETWORK ACCESS LOCAL [1 record]
Record 1 - internal organization data 1993-06-04
Record 1, English
Record 1, Subject field(s)
- Titles of Programs and Courses
- Telephone Services
Record 1, Main entry term, English
- Service Provisioning Measurement Plan (SPMP): Network Access - Local 1, record 1, English, Service%20Provisioning%20Measurement%20Plan%20%28SPMP%29%3A%20Network%20Access%20%2D%20Local
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 OBS
The proportion of customers satisfied with the availability of facilities for new service and for regrades. This measure reflects the Company's overall ability to provide service by examining main station held orders, all services delayed for facilities reasons, along with delay length and the level of customer satisfaction. It considers customer satisfaction associated with delay intervals, all services delayed in the report period, includes regrades, and reflects success in meeting due dates. (Bell Canada) 1, record 1, English, - Service%20Provisioning%20Measurement%20Plan%20%28SPMP%29%3A%20Network%20Access%20%2D%20Local
Record 1, French
Record 1, Domaine(s)
- Titres de programmes et de cours
- Services téléphoniques
Record 1, Main entry term, French
- Programme d'évaluation de la qualité du service (PEQS) : accès au réseau - local 1, record 1, French, Programme%20d%27%C3%A9valuation%20de%20la%20qualit%C3%A9%20du%20service%20%28PEQS%29%20%3A%20acc%C3%A8s%20au%20r%C3%A9seau%20%2D%20local
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 OBS
Proportion des abonnés satisfaits de la disponibilité des installations en ce qui concerne l'installation et l'amélioration du service. Cette mesure permet d'examiner les commandes en instance pour chaque poste principal, tous les services retardés à cause de problèmes d'installation, la durée des retards ainsi que le degré de satisfaction des abonnés et elle reflète ainsi la capacité générale de la compagnie d'offrir des services. Elle considère le degré de satisfaction des abonnés face aux retards, tous les services retardés au cours de la période de rapport, y compris les travaux d'amélioration du service, et indique dans quelle mesure les délais ont pu être respectés. (Bell Canada) 1, record 1, French, - Programme%20d%27%C3%A9valuation%20de%20la%20qualit%C3%A9%20du%20service%20%28PEQS%29%20%3A%20acc%C3%A8s%20au%20r%C3%A9seau%20%2D%20local
Record 1, Spanish
Record 1, Textual support, Spanish
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