TERMIUM Plus®

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SURPRISE PHONE CALL [1 record]

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Record 1 2011-07-21

English

Subject field(s)
  • Personnel and Job Evaluation
  • Telephony and Microwave Technology
CONT

[To] ensure that clients are served in the language of their choice, there are surprise phone calls to test whether employees are really answering members of the public in their first language.

French

Domaine(s)
  • Évaluation du personnel et des emplois
  • Téléphonie et techniques hyperfréquences
CONT

[Pour] s’assurer que les clients reçoivent un service dans la langue de leur choix, on fait des appels-surprises pour « vérifier » si les employés répondent vraiment au public dans sa langue maternelle.

Key term(s)
  • appel surprise

Spanish

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