TERMIUM Plus®

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T198 [1 record]

Record 1 2015-02-25

English

Subject field(s)
  • Titles of Courses
  • Training of Personnel
Universal entry(ies)
T198
classification system code, see observation
OBS

This course enables public servants who offer internal services to improve their service delivery skills and knowledge in order to more effectively meet the needs of their internal clients and colleagues. Participants will learn how to improve internal service delivery by examining service expectations, elements of quality service experiences and ways to more effectively identify and address client needs.

OBS

T198: a Canada School of Public Service course code.

French

Domaine(s)
  • Titres de cours
  • Perfectionnement et formation du personnel
Entrée(s) universelle(s)
T198
classification system code, see observation
OBS

Ce cours vise à permettre aux employés de la fonction publique qui offrent des services internes à accroître leurs compétences et connaissances en matière de prestation de services afin de transiger avec leurs clients et leurs collègues de façon efficace. Les participants apprendront comment améliorer les services fournis à l'interne en examinant les attentes en matière de service, les éléments que comporte une expérience de service de qualité et des façons efficaces d'identifier et de répondre aux besoins des clients.

OBS

T198 : code de cours de l'École de la fonction publique du Canada.

Spanish

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