TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

PERCEPTION CLIENTS [1 record]

Record 1 2002-09-27

English

Subject field(s)
  • Customer Relations
  • Quality Control (Management)
CONT

Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements.

French

Domaine(s)
  • Relations avec la clientèle
  • Contrôle de la qualité (Gestion)
CONT

La surveillance de la satisfaction des clients exige l'évaluation des informations concernant la perception des clients sur le niveau de réponse de l'organisme à leurs exigences.

Spanish

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