TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
CITIZEN SATISFACTION [1 record]
Record 1 - internal organization data 2011-03-23
Record 1, English
Record 1, Subject field(s)
- Customer Relations
- Quality Control (Management)
- Public Service
Record 1, Main entry term, English
- citizen satisfaction
1, record 1, English, citizen%20satisfaction
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 CONT
Departments are adopting specific measures to achieve these objectives by gaining a better understanding of the citizen's needs, emphasizing citizen satisfaction and follow-up, establishing service standards and stressing citizen involvement in service design, delivery and evaluation. 2, record 1, English, - citizen%20satisfaction
Record number: 1, Textual support number: 1 OBS
The term client satisfaction is increasingly used in government as a synonym of citizen satisfaction but is not a true synonym. 3, record 1, English, - citizen%20satisfaction
Record 1, Key term(s)
- client satisfaction
Record 1, French
Record 1, Domaine(s)
- Relations avec la clientèle
- Contrôle de la qualité (Gestion)
- Fonction publique
Record 1, Main entry term, French
- satisfaction du citoyen
1, record 1, French, satisfaction%20du%20citoyen
correct, feminine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 CONT
Les ministères prennent des mesures particulières pour atteindre ces objectifs en acquérant une meilleure compréhension des besoins du citoyen, en insistant sur la satisfaction du citoyen et le suivi auprès de celui-ci, en établissant des normes de service et en mettant l'accent sur l'engagement du citoyen dans la conception, la prestation et l'évaluation des services. 2, record 1, French, - satisfaction%20du%20citoyen
Record number: 1, Textual support number: 1 OBS
Le terme satisfaction du client est de plus en plus utilisé au gouvernement comme synonyme de satisfaction du citoyen, mais il ne s'agit pas d'un synonyme exact. 3, record 1, French, - satisfaction%20du%20citoyen
Record 1, Key term(s)
- satisfaction du client
- satisfaction des citoyens
Record 1, Spanish
Record 1, Textual support, Spanish
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