TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CLIENT FEEDBACK [1 record]

Record 1 2020-09-18

English

Subject field(s)
  • Communication and Information Management
  • Information Processing (Informatics)
DEF

The information coming directly from recipients of services about the satisfaction or dissatisfaction they feel with a service or product, and is a critical part of service improvement.

OBS

It can take several forms, including: in-service client feedback, client satisfaction surveys, user experience testing, and consultations.

French

Domaine(s)
  • Gestion des communications et de l'information
  • Traitement de l'information (Informatique)

Spanish

Campo(s) temático(s)
  • Gestión de las comunicaciones y la información
  • Tratamiento de la información (Informática)
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