TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

SKILLS BASED ROUTING [1 record]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2001-11-05

English

Subject field(s)
  • Telephone Switching
DEF

The ability to route calls within a call center in order to match customer inquiries with the most appropriate agent or resource based on customer requests, service levels and agent skill, availability, and workload.

Key term(s)
  • skills based routing

French

Domaine(s)
  • Commutation téléphonique

Spanish

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TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
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