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DEFUSING CRISES WHEN DEALING DIFFICULT CLIENTS [1 record]

Record 1 2015-02-25

English

Subject field(s)
  • Titles of Courses
  • Training of Personnel
Universal entry(ies)
T024
classification system code, see observation
OBS

This course provides efficient strategies and tactics on how to intervene and react properly in difficult situations with clients. Participants will learn to intervene with confidence, confront undesirable behaviours in the work environment and defuse potential or real crises.

OBS

T024: a Canada School of Public Service course code.

French

Domaine(s)
  • Titres de cours
  • Perfectionnement et formation du personnel
Entrée(s) universelle(s)
T024
classification system code, see observation
OBS

Ce cours fournit des stratégies et techniques efficaces pour intervenir et réagir avec pertinence dans une situation de crise face à des clients difficiles. Les participants apprendront à intervenir avec assurance, à affronter des comportements non souhaitables en milieu de travail et à désamorcer les crises réelles ou potentielles.

OBS

T024 : code de cours de l'École de la fonction publique du Canada.

Spanish

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