TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

PERIPHERAL GATEWAY [1 record]

Record 1 2007-06-27

English

Subject field(s)
  • Telecommunications Switching
CONT

A peripheral gateway (PG) is the part of the ICM [intelligent contact management] software that communicates directly with the local switch within a call center ... The PG reads information from the switch and transfers it to the Central Controller. The ICM software may also pass information to the switch through the PG. A single PG may serve several switches.

French

Domaine(s)
  • Commutation (Télécommunications)
CONT

Le deuxième élément du système, Intelligent Contact Manager, permet d'acheminer les appels aux ressources les plus aptes à les recevoir. S'ajoutent à cela la réponse vocale interactive (IVR) qui sert à faire suivre le dossier du client à la personne qui répond à l'appel ainsi qu'à la passerelle périphérique, ce qui permet d'établir un lien entre les fonctions du système.

Spanish

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