TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
centre d'appels [2 records]
Record 1 - internal organization data 2022-07-12
Record 1, English
Record 1, Subject field(s)
- Telecommunications Facilities
- Telephone Services
- Customer Relations
Record 1, Main entry term, English
- call centre
1, record 1, English, call%20centre
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
- call center 2, record 1, English, call%20center
correct
Record 1, Textual support, English
Record number: 1, Textual support number: 1 DEF
An office or business in which employees provide phone support for the customers of one or more companies, or sell or advertise their goods or services by phone. 3, record 1, English, - call%20centre
Record number: 1, Textual support number: 1 CONT
[The telephone company is] setting up a call centre for answering queries and solving customers' problems. 4, record 1, English, - call%20centre
Record 1, French
Record 1, Domaine(s)
- Installations de télécommunications
- Services téléphoniques
- Relations avec la clientèle
Record 1, Main entry term, French
- centre d'appels
1, record 1, French, centre%20d%27appels
correct, masculine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
- centre d'appels téléphoniques 2, record 1, French, centre%20d%27appels%20t%C3%A9l%C3%A9phoniques
correct, masculine noun
Record 1, Textual support, French
Record number: 1, Textual support number: 1 DEF
[Centre d'un ensemble] d'agents utilisant des moyens de télécommunication et d'informatique pour assurer les contacts d'une entreprise avec sa clientèle. 3, record 1, French, - centre%20d%27appels
Record 1, Spanish
Record 1, Campo(s) temático(s)
- Instalaciones de telecomunicaciones
- Servicios telefónicos
- Relaciones con los clientes
Record 1, Main entry term, Spanish
- centro de atención telefónica
1, record 1, Spanish, centro%20de%20atenci%C3%B3n%20telef%C3%B3nica
correct, masculine noun
Record 1, Abbreviations, Spanish
Record 1, Synonyms, Spanish
- centro de atención de llamadas 2, record 1, Spanish, centro%20de%20atenci%C3%B3n%20de%20llamadas
correct, masculine noun
- centro de atención al cliente 3, record 1, Spanish, centro%20de%20atenci%C3%B3n%20al%20cliente
correct, masculine noun
- centro de llamadas 3, record 1, Spanish, centro%20de%20llamadas
correct, masculine noun
- atención al cliente 3, record 1, Spanish, atenci%C3%B3n%20al%20cliente
correct, feminine noun
Record 1, Textual support, Spanish
Record number: 1, Textual support number: 1 DEF
[Área] de las empresas [en donde los agentes de servicio] reciben y atienden las llamadas de los consumidores y clientes potenciales para brindar información o resolver problemas con sus productos o servicios. 3, record 1, Spanish, - centro%20de%20atenci%C3%B3n%20telef%C3%B3nica
Record number: 1, Textual support number: 1 OBS
centro de atención telefónica; centro de atención al cliente; centro de llamadas; atención al cliente: La Fundación del Español Urgente (Fundéu BBVA), con el asesoramiento de la Real Academia Española, indica que la expresión "call center" se puede sustituir en español por "centro de atención al cliente", "centro de atención telefónica" o "centro de llamadas". [...] Por último, se recuerda que también es habitual que se emplee simplemente la expresión "atención al cliente" [...] En estos casos, lo adecuado es escribirlo íntegramente en minúscula salvo si se hace referencia al nombre de un departamento en concreto, donde, como señala la Ortografía de la lengua española, se usarían las mayúsculas [...] 3, record 1, Spanish, - centro%20de%20atenci%C3%B3n%20telef%C3%B3nica
Record 2 - external organization data 2013-09-23
Record 2, English
Record 2, Subject field(s)
- Compartment - Royal Canadian Mounted Police (RCMP)
Record 2, Main entry term, English
- call centre
1, record 2, English, call%20centre
correct
Record 2, Abbreviations, English
Record 2, Synonyms, English
Record 2, Textual support, English
Record 2, Key term(s)
- call center
- calls centre
- calls center
Record 2, French
Record 2, Domaine(s)
- Tiroir - Gendarmerie royale du Canada (GRC)
Record 2, Main entry term, French
- centre d'appels
1, record 2, French, centre%20d%27appels
correct, masculine noun
Record 2, Abbreviations, French
Record 2, Synonyms, French
- site de traitement 1, record 2, French, site%20de%20traitement
avoid, see observation, masculine noun
Record 2, Textual support, French
Record number: 2, Textual support number: 1 OBS
site de traitement : terme à éviter, car «site de traitement» est plutôt l'équivalent de «processing site». 1, record 2, French, - centre%20d%27appels
Record 2, Spanish
Record 2, Textual support, Spanish
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