TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

mode de prestation de services [2 records]

Record 1 2006-11-06

English

Subject field(s)
  • Management Operations (General)
  • Customer Relations
  • Public Administration (General)
CONT

The [Common Measurement Tool] has been enhanced to accommodate a multi-channel service environment, and includes questions that reflect the specific drivers of satisfaction specific to each service delivery channel (i.e. Internet, kiosk, telephone, in-person and mail). Many of the GOL [Government On-Line] services and projects were developed and evaluated using research based on CMT to measure client satisfaction.

CONT

We will look for ways to better integrate service delivery channels in order to improve access, quality, efficiency and citizen satisfaction. We will seek to improve the delivery of [government] services in both official languages.

Key term(s)
  • service-delivery channel
  • service-delivery mechanism
  • service-delivery option

French

Domaine(s)
  • Opérations de la gestion (Généralités)
  • Relations avec la clientèle
  • Administration publique (Généralités)
CONT

Dans le but de mieux répondre aux attentes des citoyens, nous chercherons à mieux intégrer les modes de prestation pour améliorer l'accessibilité, la qualité et l'efficacité de nos services. Nous devrons également améliorer la prestation de nos services [gouvernementaux] dans les deux langues officielles.

Spanish

Campo(s) temático(s)
  • Operaciones de la gestión (Generalidades)
  • Relaciones con los clientes
  • Administración pública (Generalidades)
Save record 1

Record 2 2001-12-20

English

Subject field(s)
  • Social Services and Social Work
  • Federal Administration
  • Management Operations (General)
OBS

Canada's Mental Health.

French

Domaine(s)
  • Services sociaux et travail social
  • Administration fédérale
  • Opérations de la gestion (Généralités)
OBS

Santé mentale au Canada.

Spanish

Save record 2

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