TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

COORDINATED CHANNEL MANAGEMENT [1 record]

Record 1 2010-11-19

English

Subject field(s)
  • Management Operations (General)
  • Federal Administration
CONT

Two increasingly popular models for service integration are the service utility model and the ISD Department model ... The ISD Department model takes the form of a department or agency “that is dedicated to improved service delivery and has a division responsible for promoting ISD [integrated service delivery], in part through coordinated channel management.” At present, Service Canada is a distinctive hybrid model of service delivery organization that contains a mixture of elements present in these models.

French

Domaine(s)
  • Opérations de la gestion (Généralités)
  • Administration fédérale

Spanish

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