TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CROSS-CHANNEL CLIENT-RELATIONSHIP MANAGEMENT [1 record]

Record 1 2011-04-26

English

Subject field(s)
  • Customer Relations
  • Federal Administration
  • Special-Language Phraseology
OBS

The various service delivery channels include the Internet, the phone, the mail and in-person services.

Key term(s)
  • cross-channel client-relationship management
  • cross channel client relationship management

French

Domaine(s)
  • Relations avec la clientèle
  • Administration fédérale
  • Phraséologie des langues de spécialité
OBS

Les divers modes de prestation de services comprennent Internet, le téléphone, la poste et les services au comptoir.

Key term(s)
  • gestion des relations avec les clients de tous les modes de prestation

Spanish

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