TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

APPROCHE SERVICE AXE CLIENT [1 record]

Record 1 2014-12-12

English

Subject field(s)
  • Titles of Federal Government Programs (Canadian)
  • Social Security and Employment Insurance
OBS

To respond to the demographic and health changes in our client population, Veterans Affairs Canada (VAC) is adopting a service philosophy built on best practices in Client Services already in place across the Department, one that identifies individual client's needs and then determines how best to provide assistance. The implementation of the Client Centered Service Approach will help us meet the diverse and complex needs of our aging veterans as well as other clients.

French

Domaine(s)
  • Titres de programmes fédéraux (Gouvernement canadien)
  • Sécurité sociale et assurance-emploi
OBS

Pour se préparer aux changements dans les domaines de la démographie et de la santé de ses clients, le ministère [des Anciens Combattants Canada] adopte une philosophie de service basée sur les meilleures pratiques appliquées dans le ministère en matière de services au client, c'est-à-dire la détermination précise des besoins du client engendrant la détermination de la meilleure manière de lui venir en aide. Grâce à la mise en œuvre de l'Approche pour un service axé sur le client, nous pourrons répondre aux besoins variés et complexes de nos anciens combattants vieillissants et de nos autres clients.

Spanish

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