The Government of Canada’s terminology and linguistic data bank.


Record 1 2006-11-06


Subject field(s)
  • Organization Planning
  • Customer Relations
  • Public Administration (General)
  • Administrative Structures (Publ. Admin.)

GOL [Government On-Line] will be a major transformation of government and its relationship with citizens and business. It requires rethinking the delivery of services within and across departments and agencies, by approaching service delivery from the client's perspective. Federal departments and agencies, while retaining responsibility for their individual programs and services are to collaborate with each other to provide secure electronic citizen-centric services. GOL is to combine electronic technologies with a citizen-centred delivery model to deliver integrated services, giving clients seamless entry to the full range of government institutions.

Key term(s)
  • citizen centred service delivery model
  • citizen centered service delivery model
  • citizen focused service delivery model
  • citizen focussed service delivery model
  • citizen centric service delivery model
  • citizen centred delivery model


  • Planification d'organisation
  • Relations avec la clientèle
  • Administration publique (Généralités)
  • Structures de l'administration publique

Le Gouvernement en direct combine les technologies électroniques avec un modèle de prestation axée sur les citoyens, afin d'offrir des services intégrés. Il offrira aux clients un guichet unique permettant d'accéder à la panoplie complète des institutions gouvernementales, et il accroîtra la prestation des services au public, la productivité de la fonction publique et la compétitivité du Canada dans l'économie mondiale.


Save record 1

Copyright notice for the TERMIUM Plus® data bank

© Public Works and Government Services Canada, 2021
TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
A product of the Translation Bureau


Language Portal of Canada

Access a collection of Canadian resources on all aspects of English and French, including quizzes.

Writing tools

The Language Portal’s writing tools have a new look! Easy to consult, they give you access to a wealth of information that will help you write better in English and French.

Glossaries and vocabularies

Access Translation Bureau glossaries and vocabularies.

Date Modified: