TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

MODELE PRESTATION CENTREE CITOYEN [1 record]

Record 1 2006-11-06

English

Subject field(s)
  • Organization Planning
  • Customer Relations
  • Public Administration (General)
  • Administrative Structures (Publ. Admin.)
CONT

GOL [Government On-Line] will be a major transformation of government and its relationship with citizens and business. It requires rethinking the delivery of services within and across departments and agencies, by approaching service delivery from the client's perspective. Federal departments and agencies, while retaining responsibility for their individual programs and services are to collaborate with each other to provide secure electronic citizen-centric services. GOL is to combine electronic technologies with a citizen-centred delivery model to deliver integrated services, giving clients seamless entry to the full range of government institutions.

Key term(s)
  • citizen centred service delivery model
  • citizen centered service delivery model
  • citizen focused service delivery model
  • citizen focussed service delivery model
  • citizen centric service delivery model
  • citizen centred delivery model

French

Domaine(s)
  • Planification d'organisation
  • Relations avec la clientèle
  • Administration publique (Généralités)
  • Structures de l'administration publique
CONT

Le Gouvernement en direct combine les technologies électroniques avec un modèle de prestation axée sur les citoyens, afin d'offrir des services intégrés. Il offrira aux clients un guichet unique permettant d'accéder à la panoplie complète des institutions gouvernementales, et il accroîtra la prestation des services au public, la productivité de la fonction publique et la compétitivité du Canada dans l'économie mondiale.

Spanish

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