TERMIUM Plus^®

Fiche 1,  Justifications,  Anglais

Record number: 1, Textual support number: 1 DEF

An integrated database management system that contains information on [a company's] customers and their service history. This link enables [a] customer service representative to access customer information in seconds and to respond immediately to a service request. The representative also enters a closeout report, which is a series of specific questions regarding each callback, into the SMS. The service mechanic provides information to the ... representative by handheld computer terminal or by telephone.  1, fiche 1, Anglais, - service%20management%20system

Fiche 1,  Justifications,  Français

Fiche 1,  Justifications,  Espagnol