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10.31 Disadvantages

Electronic mail can be received only by those who are connected to the "electronic highway" through a local area network or an international network (such as the Internet).

Despite advances in ensuring the privacy of electronic communications, e-mail is still easy to intercept and to forge, especially when coming across another network. Not all messages received can be assumed to be genuine. Do not send confidential or sensitive messages by e-mail.

A basic level of computer literacy is required for people to take full advantage of the electronic medium.

E-mail is more impersonal than traditional correspondence. In situations where an office memorandum would not be appropriate (for example, to congratulate an employee on 25 years’ loyal service), do not use electronic communication.


When including attachments with your message, you should ensure that the recipient will be able to understand the format. It is also helpful if you specify in your communication the software and version that you have used (Ami Pro, WordPerfect, MS Word, etc.). This will ensure that it can be readily accessed.