TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
CLIENT SATISFACTION [3 records]
Record 1 - internal organization data 2011-03-23
Record 1, English
Record 1, Subject field(s)
- Customer Relations
- Quality Control (Management)
- Public Service
Record 1, Main entry term, English
- citizen satisfaction
1, record 1, English, citizen%20satisfaction
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 CONT
Departments are adopting specific measures to achieve these objectives by gaining a better understanding of the citizen's needs, emphasizing citizen satisfaction and follow-up, establishing service standards and stressing citizen involvement in service design, delivery and evaluation. 2, record 1, English, - citizen%20satisfaction
Record number: 1, Textual support number: 1 OBS
The term client satisfaction is increasingly used in government as a synonym of citizen satisfaction but is not a true synonym. 3, record 1, English, - citizen%20satisfaction
Record 1, Key term(s)
- client satisfaction
Record 1, French
Record 1, Domaine(s)
- Relations avec la clientèle
- Contrôle de la qualité (Gestion)
- Fonction publique
Record 1, Main entry term, French
- satisfaction du citoyen
1, record 1, French, satisfaction%20du%20citoyen
correct, feminine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 CONT
Les ministères prennent des mesures particulières pour atteindre ces objectifs en acquérant une meilleure compréhension des besoins du citoyen, en insistant sur la satisfaction du citoyen et le suivi auprès de celui-ci, en établissant des normes de service et en mettant l'accent sur l'engagement du citoyen dans la conception, la prestation et l'évaluation des services. 2, record 1, French, - satisfaction%20du%20citoyen
Record number: 1, Textual support number: 1 OBS
Le terme satisfaction du client est de plus en plus utilisé au gouvernement comme synonyme de satisfaction du citoyen, mais il ne s'agit pas d'un synonyme exact. 3, record 1, French, - satisfaction%20du%20citoyen
Record 1, Key term(s)
- satisfaction du client
- satisfaction des citoyens
Record 1, Spanish
Record 1, Textual support, Spanish
Record 2 - internal organization data 2008-02-13
Record 2, English
Record 2, Subject field(s)
- Titles of Monographs
- Public Service
Record 2, Main entry term, English
- Client satisfaction
1, record 2, English, Client%20satisfaction
correct, Canada
Record 2, Abbreviations, English
Record 2, Synonyms, English
Record 2, Textual support, English
Record number: 2, Textual support number: 1 OBS
Public Service 2000 Secretariat Fact Sheet no. 92-16. 1, record 2, English, - Client%20satisfaction
Record 2, French
Record 2, Domaine(s)
- Titres de monographies
- Fonction publique
Record 2, Main entry term, French
- La satisfaction du client
1, record 2, French, La%20satisfaction%20du%20client
correct, Canada
Record 2, Abbreviations, French
Record 2, Synonyms, French
Record 2, Textual support, French
Record number: 2, Textual support number: 1 OBS
Fonction publique 2000, Feuillet d'information 92-16. 1, record 2, French, - La%20satisfaction%20du%20client
Record 2, Spanish
Record 2, Textual support, Spanish
Record 3 - internal organization data 2005-06-16
Record 3, English
Record 3, Subject field(s)
- Customer Relations
- Quality Control (Management)
- Marketing
Record 3, Main entry term, English
- client satisfaction
1, record 3, English, client%20satisfaction
correct
Record 3, Abbreviations, English
Record 3, Synonyms, English
- customer satisfaction 2, record 3, English, customer%20satisfaction
correct, standardized
Record 3, Textual support, English
Record number: 3, Textual support number: 1 DEF
Customer's perception of the degree to which the customer's requirements have been fulfilled. 3, record 3, English, - client%20satisfaction
Record number: 3, Textual support number: 1 CONT
To integrate their efforts, Xerox assigned common objectives to all three groups and implemented a compensation system based on measures of customer satisfaction. 4, record 3, English, - client%20satisfaction
Record number: 3, Textual support number: 1 OBS
customer satisfaction: term and definition standardized by ISO in 2000. 5, record 3, English, - client%20satisfaction
Record 3, French
Record 3, Domaine(s)
- Relations avec la clientèle
- Contrôle de la qualité (Gestion)
- Commercialisation
Record 3, Main entry term, French
- satisfaction du client
1, record 3, French, satisfaction%20du%20client
correct, feminine noun, standardized
Record 3, Abbreviations, French
Record 3, Synonyms, French
- satisfaction de la clientèle 2, record 3, French, satisfaction%20de%20la%20client%C3%A8le
correct, feminine noun
Record 3, Textual support, French
Record number: 3, Textual support number: 1 DEF
Perception du client sur le niveau de satisfaction de ses exigences. 3, record 3, French, - satisfaction%20du%20client
Record number: 3, Textual support number: 1 OBS
satisfaction du client : terme et définition normalisés par l'ISO en 2000. 4, record 3, French, - satisfaction%20du%20client
Record 3, Key term(s)
- satisfaction des clients
Record 3, Spanish
Record 3, Campo(s) temático(s)
- Relaciones con los clientes
- Control de la calidad (Gestión)
- Comercialización
Record 3, Main entry term, Spanish
- satisfacción de la clientela
1, record 3, Spanish, satisfacci%C3%B3n%20de%20la%20clientela
correct, feminine noun
Record 3, Abbreviations, Spanish
Record 3, Synonyms, Spanish
Record 3, Textual support, Spanish
Record number: 3, Textual support number: 1 CONT
Vera Estrada Antonio: "Fidelización y Meditación de la Satisfacción de la Clientela". 1, record 3, Spanish, - satisfacci%C3%B3n%20de%20la%20clientela
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