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CRISIS COMMUNICATION LIFECYCLE [2 records]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2014-03-27

English

Subject field(s)
  • Communication (Public Relations)
  • Emergency Management
CONT

The crisis communication lifecycle … is an example of crisis communication management developed from empirical findings in risk communication research. It offers a protocol for risk communicators to follow before and after an emergency situation.

Key term(s)
  • crisis communication life cycle

French

Domaine(s)
  • Communications (Relations publiques)
  • Gestion des urgences
CONT

[...] regarderons le cycle de communication de crise et comment le fait d'avoir inclus la population dans le processus [...] peut être bénéfique pour les municipalités et organisations de mesures d'urgence. [...] pendant toute la durée de l'urgence, de la crise, les autorités ont la responsabilité de soutenir la population. [...] Idem pour les intervenants d'urgence et le personnel des ministères et organismes concernés. Le cycle de la communication de crise : alerter, informer, soutenir [les citoyens].

Spanish

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Record 2 2014-03-27

English

Subject field(s)
  • Communication (Public Relations)
  • Emergency Management
CONT

The let-down phase [is the final stage of the crisis communication lifecycle and] occurs when the disaster response is over and responders and the community have returned to their normal duties. Communicators should evaluate their response and the effectiveness of the communication plan, determine how to improve communications and relationships with other communicators in preparation for the next incident, document lessons learned, determine specific actions to improve the communication systems or plan, and integrate their findings into a revised communication plan.

Key term(s)
  • letdown phase

French

Domaine(s)
  • Communications (Relations publiques)
  • Gestion des urgences
CONT

La phase de cicatrisation : Il y a un retour à la normale dans l’entreprise [ou la collectivité], la crise est terminée et les médias n’en parlent plus [ou en parlent peu].

OBS

Dans le contexte de la communication de crise, cette phase consiste en la révision du déroulement des communications durant la crise ou la catastrophe afin d'en tirer des leçons pour l'avenir.

Spanish

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