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CRISIS RESPONSE PLAN [2 records]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2014-03-27

English

Subject field(s)
  • Communication (Public Relations)
  • Emergency Management
CONT

What are the four steps of a crisis communication process? 1) Risk Assessment : involves identification of threats, seeks to eliminate or minimize those threats... 2) Developing the plan :... develop a crisis management team,... gather and analyze info without interruption and distraction,... monitor media reports and rumor control, identify the media information centre—the only place journalists go to get official information... 3) Response : the stage in which the crisis plan is executed... 4) Recovery : Were our actions consistent with our values? What aspects of the crisis did we anticipate? What aspects did we fail to anticipate?... What actions should we take next?

French

Domaine(s)
  • Communications (Relations publiques)
  • Gestion des urgences
CONT

[Le] gestionnaire de crise [a] pour mission de limiter les polémiques, protéger la réputation d’une organisation en crise. Si l’un des facteurs suivants apparaît, l’entreprise se doit de mettre en œuvre un processus de communication de crise : atteinte à des personnes (victimes) ou à l’environnement, dérèglement du mode de fonctionnement de l’entreprise, intérêt croissant des médias […]

Spanish

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Record 2 2014-03-27

English

Subject field(s)
  • Communication (Public Relations)
  • Emergency Management
CONT

The let-down phase [is the final stage of the crisis communication lifecycle and] occurs when the disaster response is over and responders and the community have returned to their normal duties. Communicators should evaluate their response and the effectiveness of the communication plan, determine how to improve communications and relationships with other communicators in preparation for the next incident, document lessons learned, determine specific actions to improve the communication systems or plan, and integrate their findings into a revised communication plan.

Key term(s)
  • letdown phase

French

Domaine(s)
  • Communications (Relations publiques)
  • Gestion des urgences
CONT

La phase de cicatrisation : Il y a un retour à la normale dans l’entreprise [ou la collectivité], la crise est terminée et les médias n’en parlent plus [ou en parlent peu].

OBS

Dans le contexte de la communication de crise, cette phase consiste en la révision du déroulement des communications durant la crise ou la catastrophe afin d'en tirer des leçons pour l'avenir.

Spanish

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