TERMIUM Plus^®

Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 DEF

A staff management function that receives all collection requirements and joint intelligence, surveillance and reconnaissance requests and then consolidates and prioritizes those deliberate and ad-hoc requirements to produce the draft collection task list.  1, record 1, English, - collection%20requirements%20management

Record number: 1, Textual support number: 1 OBS

collection requirements management; CRM : designations and definition standardized by NATO.  3, record 1, English, - collection%20requirements%20management

Record 1,  Textual support,  French

Record number: 1, Textual support number: 1 DEF

Fonction de gestion d'un état-major qui reçoit l'ensemble des besoins de recherche et demandes de renseignement, surveillance et reconnaissance interarmées pour ensuite consolider et hiérarchiser ces besoins anticipés et complémentaires en vue de produire un projet de liste des tâches de recherche.  1, record 1, French, - gestion%20des%20besoins%20de%20recherche

Record number: 1, Textual support number: 1 OBS

gestion des besoins de recherche : désignation et définition normalisées par l'OTAN.  2, record 1, French, - gestion%20des%20besoins%20de%20recherche

Record 1,  Textual support,  Spanish

Record 2,  Textual support,  English

Record number: 2, Textual support number: 1 CONT

[The] CRM software helps companies manage their customers, from information databases to purchasing history...  1, record 2, English, - customer%20relationship%20management%20software

Record 2,  Textual support,  French

Record 2,  Textual support,  Spanish

Record number: 2, Textual support number: 1 CONT

El software de CRM adecuado permite al equipo de ventas encontrar y priorizar a los clientes potenciales apropiados.  1, record 2, Spanish, - software%20de%20gesti%C3%B3n%20de%20relaciones%20con%20el%20cliente

Record number: 2, Textual support number: 1 OBS

CRM, por sus siglas en inglés.  2, record 2, Spanish, - software%20de%20gesti%C3%B3n%20de%20relaciones%20con%20el%20cliente

Record 3,  Textual support,  English

Record number: 3, Textual support number: 1 CONT

The agency has published two decisions... on crew resource management(CRM) training. CRM can be described as the effective utilisation of all available resources to achieve safe and efficient operation.  2, record 3, English, - crew%20resource%20management%20training

Record 3,  Textual support,  French

Record number: 3, Textual support number: 1 CONT

Le modèle TEM [gestion des menaces et des erreurs] est le fondement de nombreux cours modernes de formation en gestion des ressources de l’équipage (CRM). Les cours de CRM procurent aux équipages de conduite des outils pratiques qui aident à éviter, cerner ou atténuer les menaces et les erreurs courantes dans les opérations aériennes commerciales.  4, record 3, French, - formation%20en%20gestion%20des%20ressources%20de%20l%26rsquo%3B%C3%A9quipage

Record number: 3, Textual support number: 1 OBS

L'acronyme CRM provient de l'anglais «crew resource management».  5, record 3, French, - formation%20en%20gestion%20des%20ressources%20de%20l%26rsquo%3B%C3%A9quipage

Record 3,  Textual support,  Spanish

Record 4,  Textual support,  English

Record number: 4, Textual support number: 1 OBS

crisis response measure; CRM : designations standardized by NATO.  3, record 4, English, - crisis%20response%20measure

Record 4,  Textual support,  French

Record number: 4, Textual support number: 1 OBS

mesure de réponse aux crises; CRM : désignations normalisées par l'OTAN.  3, record 4, French, - mesure%20de%20r%C3%A9ponse%20aux%20crises

Record 4,  Textual support,  Spanish

Record 5,  Textual support,  English

Record number: 5, Textual support number: 1 DEF

A reference material (RM) characterized by a metrologically valid procedure for one or more specified properties, accompanied by an RM certificate that provides the value of the specified property, its associated uncertainty and a statement of metrological traceability.  3, record 5, English, - certified%20reference%20material

Record number: 5, Textual support number: 1 OBS

The concept of value includes a nominal property or a qualitative attribute, such as identity or sequence. Uncertainties for such attributes may be expressed as probabilities or levels of confidence.  3, record 5, English, - certified%20reference%20material

Record number: 5, Textual support number: 2 OBS

Some [reference materials] and [certified reference materials] have properties which ... cannot be determined by exactly defined physical and chemical measurement methods. Such materials include certain biological materials, such as vaccines to which an International unit has been assigned by the World Health Organization.  4, record 5, English, - certified%20reference%20material

Record number: 5, Textual support number: 3 OBS

certified reference material; CRM : term, abbreviation and definition standardized by ISO in 2015.  5, record 5, English, - certified%20reference%20material

Record 5,  Textual support,  French

Record number: 5, Textual support number: 1 DEF

[Matériau de référence] caractérisé par une procédure métrologiquement valide applicable à une ou plusieurs propriétés spécifiées et accompagné d'un certificat de [matériau de référence] qui indique la valeur de la propriété spécifiée, son incertitude associée et une expression de la traçabilité métrologique.  4, record 5, French, - mat%C3%A9riau%20de%20r%C3%A9f%C3%A9rence%20certifi%C3%A9

Record number: 5, Textual support number: 1 OBS

Le concept de valeur inclut une propriété nominale ou un attribut qualitatif tels que l'identité ou la séquence. Les incertitudes concernant ces propriétés peuvent être exprimées par des probabilités ou des niveaux de confiance.  4, record 5, French, - mat%C3%A9riau%20de%20r%C3%A9f%C3%A9rence%20certifi%C3%A9

Record number: 5, Textual support number: 2 OBS

Certains [matériaux de référence] et [matériaux de référence certifiés] ont des propriétés qui [...] ne peuvent être déterminées par des méthodes de mesure physiques et chimiques exactement définies. De tels matériaux comprennent certains matériaux biologiques, tels que des vaccins auxquels une unité internationale a été attribuée par l'Organisation mondiale de la santé.  5, record 5, French, - mat%C3%A9riau%20de%20r%C3%A9f%C3%A9rence%20certifi%C3%A9

Record number: 5, Textual support number: 3 OBS

matériau de référence certifié; MRC; CRM : terme, abréviations et définition normalisés par l'ISO.  6, record 5, French, - mat%C3%A9riau%20de%20r%C3%A9f%C3%A9rence%20certifi%C3%A9

Record number: 5, Textual support number: 4 OBS

matériau de référence certifié : terme normalisé par l'AFNOR en 1984.  6, record 5, French, - mat%C3%A9riau%20de%20r%C3%A9f%C3%A9rence%20certifi%C3%A9

Record 5,  Textual support,  Spanish

Record 6,  Textual support,  English

Record number: 6, Textual support number: 1 DEF

... the effective use of all available resources, i. e. equipment, procedures and people, to achieve safe and efficient flight operations.  1, record 6, English, - crew%20resource%20management

Record number: 6, Textual support number: 1 OBS

CRM concepts and training should not be limited to the flight deck. In the course of their work, crews interact with a number of outside groups flight attendants, air traffic controllers, mechanics, dispatchers, ground operations personnel, etc.  1, record 6, English, - crew%20resource%20management

Record number: 6, Textual support number: 2 OBS

crew resource management; cockpit resource management; flightdeck management; CRM : terms, abbreviation and definition officially approved by the International Civil Aviation Organization(ICAO).  4, record 6, English, - crew%20resource%20management

Record 6,  Textual support,  French

Record number: 6, Textual support number: 1 DEF

Ensemble des méthodes de compréhension des comportements humains visant à améliorer la communication et l'utilisation des compétences au sein d'un équipage, afin d'y développer une synergie, de réduire le risque d'erreur et d'augmenter la sécurité des vols.  2, record 6, French, - gestion%20des%20ressources%20en%20%C3%A9quipe

Record number: 6, Textual support number: 1 OBS

gestion des ressources en équipe; CRM : terme et abréviation uniformisés par l'Organisation de l'aviation civile internationale (OACI).  4, record 6, French, - gestion%20des%20ressources%20en%20%C3%A9quipe

Record 6,  Textual support,  Spanish

Record number: 6, Textual support number: 1 OBS

gestión de los recursos en el puesto de pilotaje; CRM: término y abreviatura aceptados oficialmente por la Organización de Aviación Civil Internacional (OACI).  3, record 6, Spanish, - gesti%C3%B3n%20de%20los%20recursos%20en%20el%20puesto%20de%20pilotaje

Record 7,  Textual support,  English

Record number: 7, Textual support number: 1 CONT

One-to-one marketing is a new variation of an old concept, one depending on a customer relationship management(CRM) strategy that focuses on personal interaction and investing in personal communication.... While one-to-one marketing may be a natural fit with person-to-person marketing, that is only one component of the entire strategy. Some companies, such as Amazon for example, are very adept at using one-to-one marketing concepts to market products. The company does this by tracking what customers have looked at and what they have purchased, then displays products based on that past history. This type of focused marketing serves a number of important functions. First, it lets the customer know that he or she has been noticed. Second, it provides easy access to the types of products the customer has expressed interest in, thus increasing the chances of sale.  3, record 7, English, - one%2Dto%2Done%20marketing

Record 7,  Textual support,  French

Record number: 7, Textual support number: 1 DEF

Technique mercatique développant la relation individuelle avec la clientèle.  3, record 7, French, - marketing%20personnalis%C3%A9

Record number: 7, Textual support number: 1 OBS

mercatique personnalisée : terme et définition publiés au Journal officiel de la République française le 12 mai 2000.  4, record 7, French, - marketing%20personnalis%C3%A9

Record 7,  Textual support,  Spanish

Record 8,  Textual support,  English

Record number: 8, Textual support number: 1 OBS

CRM Productions, Del Mar, CA :CRM/McGraw-Hill Films, videocassette(VHS)(22 min), 1982.  1, record 8, English, - Resolving%20Conflicts

Record 8,  Textual support,  French

Record number: 8, Textual support number: 1 OBS

Aucune traduction officielle française, par CRM Productions, 1982.  1, record 8, French, - Resolving%20Conflicts

Record 8,  Textual support,  Spanish

Record 9,  Textual support,  English

Record number: 9, Textual support number: 1 OBS

15 min. CRM Productions 1982. Presents a case study in management involving a conflict between an employee and a supervisor, and shows the attempts of their manager to deal with the situation. An open ending encourages viewers to develop their own strategies for managing conflicts.  1, record 9, English, - Conflict%20On%20the%20Line

Record 9,  Textual support,  French

Record number: 9, Textual support number: 1 OBS

15 min. CRM Productions 1982. Ce film présente un problème de gestion entraînant un conflit entre un employé et un superviseur et montre les tentatives faites par leur directeur pour remédier à la situation. Ce film qui ne donne pas de solution encourage les spectateurs à élaborer leur propre stratégie de règlement des conflits.  1, record 9, French, - Conflit%20au%20travail

Record 9,  Textual support,  Spanish

Record 10,  Textual support,  English

Record number: 10, Textual support number: 1 OBS

27 min. CRM Productions 1979. Shows how individuals function with unconscious mental restrictions, and tells how to overcome such restrictions and discover our own creativity, thus increasing our ability to solve problems.  1, record 10, English, - Creative%20Problem%20Solving%3A%20How%20to%20Get%20Better%20Ideas

Record 10,  Textual support,  French

Record number: 10, Textual support number: 1 OBS

Montre comment certaines personnes connaissent des inhibitions psychiques inconscientes. Donne des moyens de se libérer de ces inhibitions et de découvrir sa propre créativité et ainsi accroître sa capacité de régler des problèmes.  1, record 10, French, - Creative%20Problem%20Solving%3A%20How%20to%20Get%20Better%20Ideas

Record 10,  Textual support,  Spanish

Record 11,  Textual support,  English

Record number: 11, Textual support number: 1 OBS

Video, 1992, edited by CRM Films.  1, record 11, English, - Dealing%20with%20Conflict

Record 11,  Textual support,  French

Record number: 11, Textual support number: 1 OBS

Enregistrement vidéo, 1992.  1, record 11, French, - Traitement%20des%20conflits

Record 11,  Textual support,  Spanish

Record 12,  Textual support,  English

Record number: 12, Textual support number: 1 DEF

A type of development tool used to create a portal(starting point) on a company's intranet so that employees can find a centralized starting place for access to consolidated enterprise-related functions, such as e-mail, customer relationship management(CRM) tools, company information, workgroup systems, and other applications.  1, record 12, English, - portal%20software

Record 12,  Textual support,  French

Record number: 12, Textual support number: 1 CONT

Aspect Communications est un fournisseur de solutions intégrées de centres d'appels basé à San Jose (Californie). La société cotée au Nasdaq a réalisé un chiffre d'affaires de 512,3 millions de dollars en 1997 (environ 3 milliards de francs). Présidée par Jim Carreker, elle a récemment commercialisé un portail CRM (Aspect Customer Relationship Portal), un logiciel de data mart (Aspect Customer Data Mart) et un ACD adapté aux centres de contacts clients de petite et moyenne taille (Aspect Office). La société anglaise de communication directe MM Group vient d'adopter le logiciel de portail CRM pour gérer ses relations clients.  1, record 12, French, - logiciel%20de%20portail

Record 12,  Textual support,  Spanish

Record 13,  Textual support,  English

Record number: 13, Textual support number: 1 OBS

collision risk model; CRM : term and abbreviation officially approved by the International Civil Aviation Organization(ICAO).  2, record 13, English, - collision%20risk%20model

Record 13,  Textual support,  French

Record number: 13, Textual support number: 1 OBS

modèle de risque de collision; CRM : terme et abréviation uniformisés par l'Organisation de l'aviation civile internationale (OACI).  2, record 13, French, - mod%C3%A8le%20de%20risque%20de%20collision

Record 13,  Textual support,  Spanish

Record number: 13, Textual support number: 1 OBS

modelo de riesgo de colisión; CRM : término y abreviatura aceptados oficialmente por la Organización de Aviación Civil Internacional (OACI).  2, record 13, Spanish, - modelo%20de%20riesgo%20de%20colisi%C3%B3n

Record 14,  Textual support,  English

Record number: 14, Textual support number: 1 OBS

Certain substances which meet the [following] criteria : preparation in highly pure state reproducibly, and availability as certified reference material(CRM) ;stability of solution over a reasonable period of time;... low value between 3 and 11, are designated as primary reference standards(PS) in aqueous solution of specified concentration. Their number is reviewed from time to time but for the present is restricted to 7 including the reference value pH standard. The pH(PS) values assigned to these primary standards are derived from measurements on cells without liquid junction over the temperature range 0-95°C.  1, record 14, English, - primary%20pH%20standard

Record 14,  Textual support,  French

Record number: 14, Textual support number: 1 OBS

Certaines substances qui répondent [à un ensemble de] critères : préparation reproductible dans un état de grande pureté et disponibilité en tant que produit de référence certifié; stabilité de la solution pendant une période de temps raisonnable; [...] faible valeur de potentiel résiduel de la jonction liquide; [...] valeur de pH entre 3 et 11; sont désignées étalons primaires de référence (RP) lorsqu'elles sont en solution aqueuse de concentrations données. Leur nombre est sujet à des révisions périodiques; il est toutefois limité pour l'instant à 7, y compris la valeur étalon de référence du pH. Les valeurs de pH(RP) attribuées à ces étalons primaires sont comprises entre 0 et 95°C [...]  1, record 14, French, - %C3%A9talon%20primaire%20de%20pH

Record 14,  Textual support,  Spanish

Record 15,  Textual support,  English

Record number: 15, Textual support number: 1 OBS

24 min. CRM Productions 1985. A dramatization of what occurs when five people from different departments are brought together to complete an assignment. As we watch them work to achieve their goal, we are taught how to trace a group's development, and to understand what goes on and why. The film than discusses various strategies that can help groups work better.  1, record 15, English, - Group%20Productivity

Record 15,  Textual support,  French

Record number: 15, Textual support number: 1 OBS

Sketch où l'action se déroule entre cinq personnes de différentes divisions réunis pour exécuter une tâche. En les observant, nous apprenons à tracer la dynamique d'un groupe et à comprendre ce qui se passe et pourquoi. S'ensuit une discussion sur diverses stratégies propres à favoriser le travail en groupe.  1, record 15, French, - Group%20Productivity

Record 15,  Textual support,  Spanish

Record 16,  Textual support,  English

Record number: 16, Textual support number: 1 OBS

26 min. CRM Productions 1984. Presents a specific strategy for dealing with counter-productive behaviour in others. Demonstrates a four step approach for changing such behaviour, and describes how to cope effectively, if behaviour change is not possible.  1, record 16, English, - Working%20With%20Difficult%20People

Record 16,  Textual support,  French

Record number: 16, Textual support number: 1 OBS

Ce film présente une stratégie précise visant à faire face au comportement négatif des autres. Il montre en quatre étapes une méthode de changement d'un tel comportement et décrit la façon de faire face efficacement à la situation, si le changement de comportement n'est pas possible.  1, record 16, French, - Working%20With%20Difficult%20People

Record 16,  Textual support,  Spanish

Record 17,  Textual support,  English

Record number: 17, Textual support number: 1 OBS

27 min. CRM Productions 1978. Outlines behavioural modification and how it can make a company more productive. Shows how positive reinforcement is a tool for managing human performance.  1, record 17, English, - The%20Power%20of%20Positive%20Reinforcement

Record 17,  Textual support,  French

Record number: 17, Textual support number: 1 OBS

Traite de la modification du comportement et de la productivité accrue qui peut s'ensuivre. Explique que le renforcement positif est un instrument utile dans la gestion du rendement des employés.  1, record 17, French, - Les%20effets%20b%C3%A9n%C3%A9fiques%20du%20renforcement%20positif

Record 17,  Textual support,  Spanish

Record 18,  Textual support,  English

Record number: 18, Textual support number: 1 OBS

30 min. CRM Productions 1978. Examines current knowledge concerning stress and stress-related illnesses, with particular emphasis on work-related stress.  1, record 18, English, - Managing%20Stress

Record 18,  Textual support,  French

Record number: 18, Textual support number: 1 OBS

30 min. CRM Productions 1978. Étude des notions actuelles relatives au stress et aux maladies qui en découlent et tout particulièrement au stress causé par le travail.  1, record 18, French, - Contr%C3%B4le%20du%20stress

Record 18,  Textual support,  Spanish

Record 19,  Textual support,  English

Record number: 19, Textual support number: 1 OBS

25 min. CRM Productions 1983. Chronicles the experiences of two new managers during their first three months on the job. Discusses the mistakes each makes, how to avoid these common pitfalls, and suggests an active role for upper management in training new managers. Stresses that becoming an effective manager takes time, as well as a willingness to listen and learn.  1, record 19, English, - Learning%20To%20Think%20Like%20a%20Manager

Record 19,  Textual support,  French

Record number: 19, Textual support number: 1 OBS

Ce film raconte les expériences de deux nouveaux gestionnaires au cours de leurs trois premiers mois en poste. Il traite de leurs erreurs, de la façon d'éviter les pièges courants et recommande que les cadres supérieurs jouent un rôle actif dans la formation de nouveaux gestionnaires. Le film souligne qu'il faut un certain temps et avoir la volonté d'écouter et d'apprendre pour devenir un gestionnaire efficace.  1, record 19, French, - Learning%20To%20Think%20Like%20a%20Manager

Record 19,  Textual support,  Spanish

Record 20,  Textual support,  English

Record number: 20, Textual support number: 1 OBS

21 min. CRM Productions 1982. Explains the concept of positive discipline and presents a step-by-step approach that can make discipline more productive for all involved.  1, record 20, English, - Discipline%20Without%20Punishment

Record 20,  Textual support,  French

Record number: 20, Textual support number: 1 OBS

Explique le concept de la discipline positive et présente une méthode détaillée qui permet de faire de la discipline un outil plus productif pour tous.  1, record 20, French, - Discipline%20Without%20Punishment

Record 20,  Textual support,  Spanish

Record 21,  Textual support,  English

Record number: 21, Textual support number: 1 OBS

26 min. CRM Productions 1978. Shows that most people consider themselves far better listeners than they actually are and takes a look at what keeps us from listening well. It is important for any manager to be aware of ways to improve listening habits within the organization if talking is to be an effective means of exchanging information. Teaches the full meaning and benefits of active listening.  1, record 21, English, - The%20Power%20of%20Listening

Record 21,  Textual support,  French

Record number: 21, Textual support number: 1 OBS

Nous démontre que la plupart d'entre nous surestimons grandement notre capacité d'écoute et met en relief les obstacles qui nuisent à notre compréhension du message. Le gestionnaire doit être sensible aux façons d'améliorer les habitudes d'écoute dans l'organisation s'il veut donner au dialogue son plein pouvoir d'échange de renseignements. Nous enseigne ce que signifie réellement et ce que peut nous rapporter le fait d'être activement à l'écoute des autres.  1, record 21, French, - The%20Power%20of%20Listening

Record 21,  Textual support,  Spanish

Record 22,  Textual support,  English

Record number: 22, Textual support number: 1 OBS

10 min. CRM Productions 1981. Presents the crucial point that service to the customer is what really counts. The average dissatisfied customer will tell at least nine friends about any bad service he or she got.  1, record 22, English, - Remember%20Me

Record 22,  Textual support,  French

Record 22,  Textual support,  Spanish

Record 23,  Textual support,  English

Record number: 23, Textual support number: 1 OBS

Form MRC/CRM 119.  2, record 23, English, - Employee%20Clearance%20Report

Record 23,  Textual support,  French

Record number: 23, Textual support number: 1 OBS

formule du MDC, n 02-42  2, record 23, French, - Fiche%20de%20d%C3%A9part%20d%27un%20employ%C3%A9

Record number: 23, Textual support number: 2 OBS

Conseil de recherches médicales, P. Boileau.  3, record 23, French, - Fiche%20de%20d%C3%A9part%20d%27un%20employ%C3%A9

Record 23,  Textual support,  Spanish

Record 24,  Textual support,  English

Record number: 24, Textual support number: 1 OBS

Formulaire MRC/CRM 117  1, record 24, English, - Internal%20Requisition%20for%20Administrative%20Services

Record 24,  Textual support,  French

Record 24,  Textual support,  Spanish