TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

DELIVERY FOLLOW-UP [2 records]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2011-03-23

English

Subject field(s)
  • Customer Relations
  • Quality Control (Management)
  • Public Service
CONT

Departments are adopting specific measures to achieve these objectives by gaining a better understanding of the citizen's needs, emphasizing citizen satisfaction and follow-up, establishing service standards and stressing citizen involvement in service design, delivery and evaluation.

OBS

The term client satisfaction is increasingly used in government as a synonym of citizen satisfaction but is not a true synonym.

Key term(s)
  • client satisfaction

French

Domaine(s)
  • Relations avec la clientèle
  • Contrôle de la qualité (Gestion)
  • Fonction publique
CONT

Les ministères prennent des mesures particulières pour atteindre ces objectifs en acquérant une meilleure compréhension des besoins du citoyen, en insistant sur la satisfaction du citoyen et le suivi auprès de celui-ci, en établissant des normes de service et en mettant l'accent sur l'engagement du citoyen dans la conception, la prestation et l'évaluation des services.

OBS

Le terme satisfaction du client est de plus en plus utilisé au gouvernement comme synonyme de satisfaction du citoyen, mais il ne s'agit pas d'un synonyme exact.

Key term(s)
  • satisfaction du client
  • satisfaction des citoyens

Spanish

Save record 1

Record 2 2008-09-11

English

Subject field(s)
  • Titles of Federal Government Programs (Canadian)
  • Decision-Making Process
  • Customer Relations
OBS

The Client-Centred Service Delivery Model outlines the steps that VAC staff will follow in providing service to clients from a client's first point of contact through to follow-up and monitoring, as required.

French

Domaine(s)
  • Titres de programmes fédéraux (Gouvernement canadien)
  • Processus décisionnel
  • Relations avec la clientèle
  • MPSAC
    unofficial, masculine noun
OBS

Le Modèle de prestation pour des services axés sur le client établit les étapes qui doivent être suivies par le personnel d'ACC au service des clients, depuis le premier contact avec le client jusqu'au suivi et à la surveillance, selon les besoins.

Spanish

Save record 2

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TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
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