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FUNCTIONAL ESCALATION [1 record]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2025-05-01

English

Subject field(s)
  • Management Operations
CONT

Functional escalation is when an incident is passed to a team or person best equipped to resolve it based on their skills or systems knowledge, not their seniority.

French

Domaine(s)
  • Opérations de la gestion
CONT

L'escalade fonctionnelle [a lieu lorsque] la résolution [d'un] incident est confiée à une personne disposant de plus d'expérience, de temps ou de privilèges d'accès.

Spanish

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