TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
TRN242 [1 record]
Record 1 - internal organization data 2023-10-24
Record 1, English
Record 1, Subject field(s)
- Titles of Courses
- Decision-Making Process
- Sociology of Human Relations
- Customer Relations
Universal entry(ies) Record 1
Record 1, Main entry term, English
- Facing Confrontation in Customer Service
1, record 1, English, Facing%20Confrontation%20in%20Customer%20Service
correct, Canada
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 OBS
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution. 1, record 1, English, - Facing%20Confrontation%20in%20Customer%20Service
Record number: 1, Textual support number: 2 OBS
TRN242 : a Canada School of Public Service course code. 2, record 1, English, - Facing%20Confrontation%20in%20Customer%20Service
Record 1, French
Record 1, Domaine(s)
- Titres de cours
- Processus décisionnel
- Sociologie des relations humaines
- Relations avec la clientèle
Entrée(s) universelle(s) Record 1
Record 1, Main entry term, French
- Résolution des conflits dans le cadre du service à la clientèle
1, record 1, French, R%C3%A9solution%20des%20conflits%20dans%20le%20cadre%20du%20service%20%C3%A0%20la%20client%C3%A8le
correct, feminine noun, Canada
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 OBS
Ce cours en ligne à rythme libre examine les problèmes classiques liés à la gestion des clients en colère et propose des techniques simples qui permettent de composer avec ce type de situations. Les participants apprendront comment traiter la plainte d'un client en désamorçant la tension, en examinant le problème et en parvenant à trouver une solution qui convient à tous. 1, record 1, French, - R%C3%A9solution%20des%20conflits%20dans%20le%20cadre%20du%20service%20%C3%A0%20la%20client%C3%A8le
Record number: 1, Textual support number: 2 OBS
TRN242 : code de cours de l'École de la fonction publique du Canada. 2, record 1, French, - R%C3%A9solution%20des%20conflits%20dans%20le%20cadre%20du%20service%20%C3%A0%20la%20client%C3%A8le
Record 1, Spanish
Record 1, Textual support, Spanish
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TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
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