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Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 CONT

An important element of quality control known as a zero defect program is aimed at eliminating defects and therefore improving quality in the product line. It assumes that defects are caused by lack of knowledge, lack of proper facilities, and lack of attention. A zero defect program conditions employees to realize that defects need not happen. It challenges the individual to establish goals for superior performance and to strive for personal excellence. As an employee achieves this, defects are reduced, and the quality of the product improves. Such a program also provides recognition of individual achievement.  2, record 1, English, - zero%2Ddefect%20program

Record number: 1, Textual support number: 2 CONT

Effective work redesign, then, does not rely on changing attitudes first by trying, for example, to induce the worker to care more about the work outcomes, as in zero-defect programs.  3, record 1, English, - zero%2Ddefect%20program

Record 1,  Textual support,  French

Record number: 1, Textual support number: 1 CONT

La redéfinition des tâches ne doit pas viser par priorité à modifier les attitudes (en incitant, par exemple, [les employés] à veiller davantage aux conséquences de leur travail, comme on le fait dans les programmes d'élimination totale des défauts).  2, record 1, French, - programme%20d%27%C3%A9limination%20totale%20des%20d%C3%A9fauts

Record 1,  Textual support,  Spanish

Record 2,  Textual support,  English

Record number: 2, Textual support number: 1 OBS

Zero defects is not a method of training : it is a method of rewarding employees who make no mistakes on their job over a given period-a week or a month, usually. The procedure is to mount a powerful propaganda campaign against mistakes and offer a really attractive prize to the worker who wins a zero defect competition...  1, record 2, English, - zero%20defects

Record 2,  Textual support,  French

Record number: 2, Textual support number: 1 OBS

Le «sans-faute» n'est pas une méthode de formation, mais une façon de récompenser les travailleurs qui ont effectué leur tâche sans aucune erreur pendant une certaine période, une semaine ou un mois, en général. On monte une puissante campagne contre les erreurs et on fixe une récompense intéressante, un mois de croisière par exemple, pour le vainqueur de la campagne du «sans-faute».  3, record 2, French, - sans%2Dfaute

Record 2,  Textual support,  Spanish