TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CALLS CENTER [13 records]

Record 1 - external organization data 2022-03-15

English

Subject field(s)
  • Compartment - Royal Canadian Mounted Police (RCMP)
Key term(s)
  • National Phonebusters Calls Centre Manager
  • National Phonebusters Call Center Manager
  • National Phonebusters Calls Center Manager
  • National Phone Busters Call Centre Manager
  • National Phone Busters Calls Centre Manager
  • National Phone Busters Call Center Manager
  • National Phone Busters Calls Center Manager

French

Domaine(s)
  • Tiroir - Gendarmerie royale du Canada (GRC)
Key term(s)
  • gestionnaire du Centre national d'appels Phone Busters

Spanish

Save record 1

Record 2 - external organization data 2018-02-23

English

Subject field(s)
  • Compartment - Royal Canadian Mounted Police (RCMP)
Key term(s)
  • Call Center Operator
  • Calls Centre Operator
  • Calls Center Operator

French

Domaine(s)
  • Tiroir - Gendarmerie royale du Canada (GRC)

Spanish

Save record 2

Record 3 2014-04-24

English

Subject field(s)
  • North American Football
  • Special-Language Phraseology
OBS

There are two main ways that the offense can advance the ball : running and passing. In a typical play, the quarterback calls the play, and the center passes the ball backwards and under his legs to the quarterback in a process known as the snap. The quarterback then either hands the ball off to a back, throws the ball or runs with it himself.

French

Domaine(s)
  • Football nord-américain
  • Phraséologie des langues de spécialité
CONT

[...] dans ce mode de jeu le ballon est passé directement de la main à la main par le quarterback - aussi appelé le quart-arrière au Canada - à un autre joueur appelé running back - demi à l'attaque. Celui-ci doit alors courir avec le ballon en évitant les défenseurs adverses.

Spanish

Save record 3

Record 4 - external organization data 2013-09-23

English

Subject field(s)
  • Compartment - Royal Canadian Mounted Police (RCMP)
Key term(s)
  • call center
  • calls centre
  • calls center

French

Domaine(s)
  • Tiroir - Gendarmerie royale du Canada (GRC)
OBS

site de traitement : terme à éviter, car «site de traitement» est plutôt l'équivalent de «processing site».

Spanish

Save record 4

Record 5 2007-06-07

English

Subject field(s)
  • Telephone Services
CONT

PWGSC [Public Works and Government Services Canada] currently administers service calls in several different methods. Service calls for the Pacific, Western and Ontario regions are administered through a 1-800 number out of Toronto, Ontario, on a 24 hours a day, 365 days a year basis. The National Capital Area(NCA), administers service calls through several, organizationally independent service call desks. There are in the order of twenty such desks operated on a day to day basis. Additionally, after hours service calls in the NCA are administered by a service call center for the entire NCA.

Key term(s)
  • service call center

French

Domaine(s)
  • Services téléphoniques
OBS

A l'heure actuelle, TPSGC [Travaux publics et Services gouvernementaux] administre les appels de service en se servant de différentes méthodes. Les appels de service des régions du Pacifique, de l'Ouest et de l'Ontario sont administrés au moyen d'un numéro 1-800, à partir de Toronto (Ontario), 24 heures par jour, 365 jours par année. Le secteur de la capitale nationale (SCN) administre les appels de service au moyen de plusieurs postes de service dont l'organisation est indépendante. Une vingtaine de ces postes sont exploités quotidiennement. En dehors des heures normales, les appels de service du SCN sont administrés par un centre de traitement des appels de service pour l'ensemble du SCN.

Spanish

Save record 5

Record 6 2006-07-31

English

Subject field(s)
  • Racquet Sports
CONT

Center line judge. Makes sure that the ball is served on the correct side of the center service line and calls a fault if it is not.

French

Domaine(s)
  • Sports de raquette
CONT

Juge de ligne médiane. S'assure que la ligne médiane de service est respectée et appelle les fautes en cas contraire.

Spanish

Campo(s) temático(s)
  • Deportes de raqueta
Save record 6

Record 7 2003-05-06

English

Subject field(s)
  • Road Transport
  • City of the Future (Urban Studies)
  • Underground Planning (Urban Studies)
  • Waste Management
CONT

A secret Port Authority plan for Ground Zero envisions a controversial transit concourse cutting through the North Tower footprint... The design has been shown to several stakeholders, including twin towers leaseholder Larry Silverstein-who sources said was furious because it calls for a major truck and bus service road beneath Greenwich St. Silverstein modified the plans for a new building at 7 World Trade Center to allow Greenwich to run through the site. The PA has since dropped the underground service road idea.

French

Domaine(s)
  • Transport routier
  • Urbanisme futuriste
  • Aménagement souterrain (Urbanisme)
  • Gestion des déchets
CONT

Urbanisme souterrain. [...] Enlèvement des ordures. L'idéal pour une ville, serait l'évacuation des ordures et déblais par la voie souterraine. Des points de chute des ordures seraient reliés à la voie souterraine de desserte, laquelle serait parcourue par de petites bennes électriques (souplesse de cheminement, adaptation facile aux changements de parcours).

Spanish

Save record 7

Record 8 2002-10-23

English

Subject field(s)
  • Telephone Exchanges
DEF

A switching center whose principal function is to act as a central switching point on calls between other central offices, thus allowing the consolidation of a trunk group for more efficient operation.

CONT

Tandems are classed as toll switching systems, although a large portion of the connections they establish may be within the exchange area.

French

Domaine(s)
  • Centraux téléphoniques
DEF

Centre qui assure les liaisons entre deux centres qui ne sont pas reliés directement.

Spanish

Save record 8

Record 9 2002-10-15

English

Subject field(s)
  • Merchandising Techniques
CONT

Append's telemarketing services are : Reception of calls : reception and organization of registrations for trade fairs and conventions; customer service centers; collection of orders or adherence to promotional initiatives; arranging customer appointments with departments; order reception; overflow and contingency center. Placement of calls... and telesales.

French

Domaine(s)
  • Techniques marchandes
DEF

Phase de l'activité du marketing direct qui intervient lorsque le client prospectif prend contact téléphoniquement avec l'annonceur.

Spanish

Save record 9

Record 10 2002-05-13

English

Subject field(s)
  • Launching and Space Maneuvering
CONT

The flight plan calls for Wetherbee to approach Mir from directly below, along the imaginary line joining the station and the center of the Earth. This is known as the R-bar, or radius vector, and shuttles approaching from below are said to be carrying out a "plus R-bar rendezvous"(it would be a negative R-bar approach if Atlantis came in from above Mir). By approaching from below, the shuttle can utilize the natural braking provided by Earth's gravity to minimize the use of upward firing thrusters that could damage Mir's fragile solar arrays.

OBS

negative R-bar approach: term officially approved by the International Space Station official approval Group (ISSOAG).

French

Domaine(s)
  • Lancement et manœuvres dans l'espace
OBS

approche en R-bar négatif : terme uniformisé par le Groupe de travail de la terminologie de la Station spatiale internationale (GTTSSI).

Spanish

Save record 10

Record 11 2001-11-05

English

Subject field(s)
  • Telephone Switching
DEF

The ability to route calls within a call center in order to match customer inquiries with the most appropriate agent or resource based on customer requests, service levels and agent skill, availability, and workload.

Key term(s)
  • skills based routing

French

Domaine(s)
  • Commutation téléphonique

Spanish

Save record 11

Record 12 2000-02-18

English

Subject field(s)
  • Organizations, Administrative Units and Committees
  • Training of Personnel
OBS

PWGSC [Public Works and Government Services Canada] center for product information calls.

Key term(s)
  • Government Enquiry Center

French

Domaine(s)
  • Organismes, unités administratives et comités
  • Perfectionnement et formation du personnel
OBS

Centre mis sur pied par TPSGC [Travaux publics et Services gouvernementaux Canada].

Spanish

Save record 12

Record 13 1986-11-13

English

Subject field(s)
  • Telecommunications Switching
OBS

Switching center where international circuits are switched.(DISATT, 75 : 10, 4) The seven switching systems filling the ISC role(in the U. S. A.) at the end of 1974 are all No. 4 Crossbar 4-wire Systems. Electronic switching systems are being designed to meet future ISC needs.(DISATT, 75 : 10, 4) The designation CT(from the French for "centre de transit") is also in general use to identify switching locations where international calls are switched.(NETATT, 80 : 10, 5)

French

Domaine(s)
  • Commutation (Télécommunications)
OBS

Centre placé à l'une des extrémités d'un circuit téléphonique international. (CHAPO: 113) Les centres internationaux doivent être considérés: a. Du point de vue des moyens de commutation: centre international automatique, centre international manuel; b. Du point de vue de l'acheminement sur le réseau français: centre international de trafic général, centre international de trafic limité, centre international de voisinage. (CHAPO: 113)

Spanish

Save record 13

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