TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
CALLS CENTER [13 records]
Record 1 - external organization data 2022-03-15
Record 1, English
Record 1, Subject field(s)
- Compartment - Royal Canadian Mounted Police (RCMP)
Record 1, Main entry term, English
- National Phonebusters Call Centre Manager 1, record 1, English, National%20Phonebusters%20Call%20Centre%20Manager
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Key term(s)
- National Phonebusters Calls Centre Manager
- National Phonebusters Call Center Manager
- National Phonebusters Calls Center Manager
- National Phone Busters Call Centre Manager
- National Phone Busters Calls Centre Manager
- National Phone Busters Call Center Manager
- National Phone Busters Calls Center Manager
Record 1, French
Record 1, Domaine(s)
- Tiroir - Gendarmerie royale du Canada (GRC)
Record 1, Main entry term, French
- gestionnaire du Centre national d'appels Phonebusters
1, record 1, French, gestionnaire%20du%20Centre%20national%20d%27appels%20Phonebusters
masculine and feminine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record 1, Key term(s)
- gestionnaire du Centre national d'appels Phone Busters
Record 1, Spanish
Record 1, Textual support, Spanish
Record 2 - external organization data 2018-02-23
Record 2, English
Record 2, Subject field(s)
- Compartment - Royal Canadian Mounted Police (RCMP)
Record 2, Main entry term, English
- Call Centre Operator 1, record 2, English, Call%20Centre%20Operator
Record 2, Abbreviations, English
Record 2, Synonyms, English
Record 2, Key term(s)
- Call Center Operator
- Calls Centre Operator
- Calls Center Operator
Record 2, French
Record 2, Domaine(s)
- Tiroir - Gendarmerie royale du Canada (GRC)
Record 2, Main entry term, French
- opérateur de centre d'appels
1, record 2, French, op%C3%A9rateur%20de%20centre%20d%27appels
masculine noun
Record 2, Abbreviations, French
Record 2, Synonyms, French
- opératrice de centre d'appels 1, record 2, French, op%C3%A9ratrice%20de%20centre%20d%27appels
feminine noun
Record 2, Textual support, French
Record 2, Spanish
Record 2, Textual support, Spanish
Record 3 - internal organization data 2014-04-24
Record 3, English
Record 3, Subject field(s)
- North American Football
- Special-Language Phraseology
Record 3, Main entry term, English
- run the ball
1, record 3, English, run%20the%20ball
correct
Record 3, Abbreviations, English
Record 3, Synonyms, English
Record 3, Textual support, English
Record number: 3, Textual support number: 1 OBS
There are two main ways that the offense can advance the ball : running and passing. In a typical play, the quarterback calls the play, and the center passes the ball backwards and under his legs to the quarterback in a process known as the snap. The quarterback then either hands the ball off to a back, throws the ball or runs with it himself. 2, record 3, English, - run%20the%20ball
Record 3, French
Record 3, Domaine(s)
- Football nord-américain
- Phraséologie des langues de spécialité
Record 3, Main entry term, French
- courir avec le ballon
1, record 3, French, courir%20avec%20le%20ballon
correct
Record 3, Abbreviations, French
Record 3, Synonyms, French
Record 3, Textual support, French
Record number: 3, Textual support number: 1 CONT
[...] dans ce mode de jeu le ballon est passé directement de la main à la main par le quarterback - aussi appelé le quart-arrière au Canada - à un autre joueur appelé running back - demi à l'attaque. Celui-ci doit alors courir avec le ballon en évitant les défenseurs adverses. 1, record 3, French, - courir%20avec%20le%20ballon
Record 3, Spanish
Record 3, Textual support, Spanish
Record 4 - external organization data 2013-09-23
Record 4, English
Record 4, Subject field(s)
- Compartment - Royal Canadian Mounted Police (RCMP)
Record 4, Main entry term, English
- call centre
1, record 4, English, call%20centre
correct
Record 4, Abbreviations, English
Record 4, Synonyms, English
Record 4, Textual support, English
Record 4, Key term(s)
- call center
- calls centre
- calls center
Record 4, French
Record 4, Domaine(s)
- Tiroir - Gendarmerie royale du Canada (GRC)
Record 4, Main entry term, French
- centre d'appels
1, record 4, French, centre%20d%27appels
correct, masculine noun
Record 4, Abbreviations, French
Record 4, Synonyms, French
- site de traitement 1, record 4, French, site%20de%20traitement
avoid, see observation, masculine noun
Record 4, Textual support, French
Record number: 4, Textual support number: 1 OBS
site de traitement : terme à éviter, car «site de traitement» est plutôt l'équivalent de «processing site». 1, record 4, French, - centre%20d%27appels
Record 4, Spanish
Record 4, Textual support, Spanish
Record 5 - internal organization data 2007-06-07
Record 5, English
Record 5, Subject field(s)
- Telephone Services
Record 5, Main entry term, English
- service call centre
1, record 5, English, service%20call%20centre
correct
Record 5, Abbreviations, English
Record 5, Synonyms, English
Record 5, Textual support, English
Record number: 5, Textual support number: 1 CONT
PWGSC [Public Works and Government Services Canada] currently administers service calls in several different methods. Service calls for the Pacific, Western and Ontario regions are administered through a 1-800 number out of Toronto, Ontario, on a 24 hours a day, 365 days a year basis. The National Capital Area(NCA), administers service calls through several, organizationally independent service call desks. There are in the order of twenty such desks operated on a day to day basis. Additionally, after hours service calls in the NCA are administered by a service call center for the entire NCA. 2, record 5, English, - service%20call%20centre
Record 5, Key term(s)
- service call center
Record 5, French
Record 5, Domaine(s)
- Services téléphoniques
Record 5, Main entry term, French
- centre d'appels de service
1, record 5, French, centre%20d%27appels%20de%20service
correct, masculine noun
Record 5, Abbreviations, French
Record 5, Synonyms, French
Record 5, Textual support, French
Record number: 5, Textual support number: 1 OBS
A l'heure actuelle, TPSGC [Travaux publics et Services gouvernementaux] administre les appels de service en se servant de différentes méthodes. Les appels de service des régions du Pacifique, de l'Ouest et de l'Ontario sont administrés au moyen d'un numéro 1-800, à partir de Toronto (Ontario), 24 heures par jour, 365 jours par année. Le secteur de la capitale nationale (SCN) administre les appels de service au moyen de plusieurs postes de service dont l'organisation est indépendante. Une vingtaine de ces postes sont exploités quotidiennement. En dehors des heures normales, les appels de service du SCN sont administrés par un centre de traitement des appels de service pour l'ensemble du SCN. 2, record 5, French, - centre%20d%27appels%20de%20service
Record 5, Spanish
Record 5, Textual support, Spanish
Record 6 - internal organization data 2006-07-31
Record 6, English
Record 6, Subject field(s)
- Racquet Sports
Record 6, Main entry term, English
- centre line judge
1, record 6, English, centre%20line%20judge
correct
Record 6, Abbreviations, English
Record 6, Synonyms, English
- center line judge 2, record 6, English, center%20line%20judge
correct, United States
Record 6, Textual support, English
Record number: 6, Textual support number: 1 CONT
Center line judge. Makes sure that the ball is served on the correct side of the center service line and calls a fault if it is not. 3, record 6, English, - centre%20line%20judge
Record 6, French
Record 6, Domaine(s)
- Sports de raquette
Record 6, Main entry term, French
- juge de ligne médiane
1, record 6, French, juge%20de%20ligne%20m%C3%A9diane
correct, masculine noun
Record 6, Abbreviations, French
Record 6, Synonyms, French
Record 6, Textual support, French
Record number: 6, Textual support number: 1 CONT
Juge de ligne médiane. S'assure que la ligne médiane de service est respectée et appelle les fautes en cas contraire. 2, record 6, French, - juge%20de%20ligne%20m%C3%A9diane
Record 6, Spanish
Record 6, Campo(s) temático(s)
- Deportes de raqueta
Record 6, Main entry term, Spanish
- juez de línea de fondo
1, record 6, Spanish, juez%20de%20l%C3%ADnea%20de%20fondo
correct, masculine noun
Record 6, Abbreviations, Spanish
Record 6, Synonyms, Spanish
Record 6, Textual support, Spanish
Record 7 - internal organization data 2003-05-06
Record 7, English
Record 7, Subject field(s)
- Road Transport
- City of the Future (Urban Studies)
- Underground Planning (Urban Studies)
- Waste Management
Record 7, Main entry term, English
- underground service road 1, record 7, English, underground%20service%20road
Record 7, Abbreviations, English
Record 7, Synonyms, English
Record 7, Textual support, English
Record number: 7, Textual support number: 1 CONT
A secret Port Authority plan for Ground Zero envisions a controversial transit concourse cutting through the North Tower footprint... The design has been shown to several stakeholders, including twin towers leaseholder Larry Silverstein-who sources said was furious because it calls for a major truck and bus service road beneath Greenwich St. Silverstein modified the plans for a new building at 7 World Trade Center to allow Greenwich to run through the site. The PA has since dropped the underground service road idea. 1, record 7, English, - underground%20service%20road
Record 7, French
Record 7, Domaine(s)
- Transport routier
- Urbanisme futuriste
- Aménagement souterrain (Urbanisme)
- Gestion des déchets
Record 7, Main entry term, French
- voie souterraine de desserte
1, record 7, French, voie%20souterraine%20de%20desserte
correct, feminine noun
Record 7, Abbreviations, French
Record 7, Synonyms, French
Record 7, Textual support, French
Record number: 7, Textual support number: 1 CONT
Urbanisme souterrain. [...] Enlèvement des ordures. L'idéal pour une ville, serait l'évacuation des ordures et déblais par la voie souterraine. Des points de chute des ordures seraient reliés à la voie souterraine de desserte, laquelle serait parcourue par de petites bennes électriques (souplesse de cheminement, adaptation facile aux changements de parcours). 1, record 7, French, - voie%20souterraine%20de%20desserte
Record 7, Spanish
Record 7, Textual support, Spanish
Record 8 - internal organization data 2002-10-23
Record 8, English
Record 8, Subject field(s)
- Telephone Exchanges
Record 8, Main entry term, English
- tandem office
1, record 8, English, tandem%20office
correct, United States
Record 8, Abbreviations, English
Record 8, Synonyms, English
- tandem 2, record 8, English, tandem
correct
- tandem exchange 3, record 8, English, tandem%20exchange
correct
- tandem center 4, record 8, English, tandem%20center
Record 8, Textual support, English
Record number: 8, Textual support number: 1 DEF
A switching center whose principal function is to act as a central switching point on calls between other central offices, thus allowing the consolidation of a trunk group for more efficient operation. 2, record 8, English, - tandem%20office
Record number: 8, Textual support number: 1 CONT
Tandems are classed as toll switching systems, although a large portion of the connections they establish may be within the exchange area. 2, record 8, English, - tandem%20office
Record 8, French
Record 8, Domaine(s)
- Centraux téléphoniques
Record 8, Main entry term, French
- centre de transit
1, record 8, French, centre%20de%20transit
correct, masculine noun
Record 8, Abbreviations, French
Record 8, Synonyms, French
- central de transit 2, record 8, French, central%20de%20transit
correct, masculine noun
- commutateur de transit 3, record 8, French, commutateur%20de%20transit
masculine noun
- bureau tandem 4, record 8, French, bureau%20tandem
masculine noun
- bureau intermédiaire 4, record 8, French, bureau%20interm%C3%A9diaire
masculine noun
- bureau de transit 4, record 8, French, bureau%20de%20transit
masculine noun
Record 8, Textual support, French
Record number: 8, Textual support number: 1 DEF
Centre qui assure les liaisons entre deux centres qui ne sont pas reliés directement. 5, record 8, French, - centre%20de%20transit
Record 8, Spanish
Record 8, Textual support, Spanish
Record 9 - internal organization data 2002-10-15
Record 9, English
Record 9, Subject field(s)
- Merchandising Techniques
Record 9, Main entry term, English
- reception of calls
1, record 9, English, reception%20of%20calls
correct
Record 9, Abbreviations, English
Record 9, Synonyms, English
Record 9, Textual support, English
Record number: 9, Textual support number: 1 CONT
Append's telemarketing services are : Reception of calls : reception and organization of registrations for trade fairs and conventions; customer service centers; collection of orders or adherence to promotional initiatives; arranging customer appointments with departments; order reception; overflow and contingency center. Placement of calls... and telesales. 1, record 9, English, - reception%20of%20calls
Record 9, French
Record 9, Domaine(s)
- Techniques marchandes
Record 9, Main entry term, French
- réception d'appels
1, record 9, French, r%C3%A9ception%20d%27appels
correct, feminine noun
Record 9, Abbreviations, French
Record 9, Synonyms, French
Record 9, Textual support, French
Record number: 9, Textual support number: 1 DEF
Phase de l'activité du marketing direct qui intervient lorsque le client prospectif prend contact téléphoniquement avec l'annonceur. 1, record 9, French, - r%C3%A9ception%20d%27appels
Record 9, Spanish
Record 9, Textual support, Spanish
Record 10 - internal organization data 2002-05-13
Record 10, English
Record 10, Subject field(s)
- Launching and Space Maneuvering
Record 10, Main entry term, English
- negative R-bar approach
1, record 10, English, negative%20R%2Dbar%20approach
correct, officially approved
Record 10, Abbreviations, English
Record 10, Synonyms, English
Record 10, Textual support, English
Record number: 10, Textual support number: 1 CONT
The flight plan calls for Wetherbee to approach Mir from directly below, along the imaginary line joining the station and the center of the Earth. This is known as the R-bar, or radius vector, and shuttles approaching from below are said to be carrying out a "plus R-bar rendezvous"(it would be a negative R-bar approach if Atlantis came in from above Mir). By approaching from below, the shuttle can utilize the natural braking provided by Earth's gravity to minimize the use of upward firing thrusters that could damage Mir's fragile solar arrays. 1, record 10, English, - negative%20R%2Dbar%20approach
Record number: 10, Textual support number: 1 OBS
negative R-bar approach: term officially approved by the International Space Station official approval Group (ISSOAG). 2, record 10, English, - negative%20R%2Dbar%20approach
Record 10, French
Record 10, Domaine(s)
- Lancement et manœuvres dans l'espace
Record 10, Main entry term, French
- approche en R-bar négatif
1, record 10, French, approche%20en%20R%2Dbar%20n%C3%A9gatif
proposal, feminine noun, officially approved
Record 10, Abbreviations, French
Record 10, Synonyms, French
Record 10, Textual support, French
Record number: 10, Textual support number: 1 OBS
approche en R-bar négatif : terme uniformisé par le Groupe de travail de la terminologie de la Station spatiale internationale (GTTSSI). 1, record 10, French, - approche%20en%20R%2Dbar%20n%C3%A9gatif
Record 10, Spanish
Record 10, Textual support, Spanish
Record 11 - internal organization data 2001-11-05
Record 11, English
Record 11, Subject field(s)
- Telephone Switching
Record 11, Main entry term, English
- advanced call routing
1, record 11, English, advanced%20call%20routing
correct
Record 11, Abbreviations, English
Record 11, Synonyms, English
- skills-based routing 1, record 11, English, skills%2Dbased%20routing
correct
Record 11, Textual support, English
Record number: 11, Textual support number: 1 DEF
The ability to route calls within a call center in order to match customer inquiries with the most appropriate agent or resource based on customer requests, service levels and agent skill, availability, and workload. 1, record 11, English, - advanced%20call%20routing
Record 11, Key term(s)
- skills based routing
Record 11, French
Record 11, Domaine(s)
- Commutation téléphonique
Record 11, Main entry term, French
- acheminement basé sur la compétence
1, record 11, French, acheminement%20bas%C3%A9%20sur%20la%20comp%C3%A9tence
correct, masculine noun
Record 11, Abbreviations, French
Record 11, Synonyms, French
Record 11, Textual support, French
Record 11, Spanish
Record 11, Textual support, Spanish
Record 12 - internal organization data 2000-02-18
Record 12, English
Record 12, Subject field(s)
- Organizations, Administrative Units and Committees
- Training of Personnel
Record 12, Main entry term, English
- Government Enquiry Centre
1, record 12, English, Government%20Enquiry%20Centre
correct
Record 12, Abbreviations, English
Record 12, Synonyms, English
Record 12, Textual support, English
Record number: 12, Textual support number: 1 OBS
PWGSC [Public Works and Government Services Canada] center for product information calls. 2, record 12, English, - Government%20Enquiry%20Centre
Record 12, Key term(s)
- Government Enquiry Center
Record 12, French
Record 12, Domaine(s)
- Organismes, unités administratives et comités
- Perfectionnement et formation du personnel
Record 12, Main entry term, French
- Centre de renseignements gouvernementaux
1, record 12, French, Centre%20de%20renseignements%20gouvernementaux
correct, masculine noun
Record 12, Abbreviations, French
Record 12, Synonyms, French
Record 12, Textual support, French
Record number: 12, Textual support number: 1 OBS
Centre mis sur pied par TPSGC [Travaux publics et Services gouvernementaux Canada]. 2, record 12, French, - Centre%20de%20renseignements%20gouvernementaux
Record 12, Spanish
Record 12, Textual support, Spanish
Record 13 - internal organization data 1986-11-13
Record 13, English
Record 13, Subject field(s)
- Telecommunications Switching
Record 13, Main entry term, English
- international switching center
1, record 13, English, international%20switching%20center
correct
Record 13, Abbreviations, English
- ISC 1, record 13, English, ISC
correct
Record 13, Synonyms, English
- gateway 1, record 13, English, gateway
correct
- CT 1, record 13, English, CT
correct
- CT 1, record 13, English, CT
Record 13, Textual support, English
Record number: 13, Textual support number: 1 OBS
Switching center where international circuits are switched.(DISATT, 75 : 10, 4) The seven switching systems filling the ISC role(in the U. S. A.) at the end of 1974 are all No. 4 Crossbar 4-wire Systems. Electronic switching systems are being designed to meet future ISC needs.(DISATT, 75 : 10, 4) The designation CT(from the French for "centre de transit") is also in general use to identify switching locations where international calls are switched.(NETATT, 80 : 10, 5) 1, record 13, English, - international%20switching%20center
Record 13, French
Record 13, Domaine(s)
- Commutation (Télécommunications)
Record 13, Main entry term, French
- centre international
1, record 13, French, centre%20international
correct, masculine noun
Record 13, Abbreviations, French
Record 13, Synonyms, French
- bureau international de transit 2, record 13, French, bureau%20international%20de%20transit
masculine noun
- station de transit international 3, record 13, French, station%20de%20transit%20international
masculine noun
- centre de transit international 4, record 13, French, centre%20de%20transit%20international
masculine noun
Record 13, Textual support, French
Record number: 13, Textual support number: 1 OBS
Centre placé à l'une des extrémités d'un circuit téléphonique international. (CHAPO: 113) Les centres internationaux doivent être considérés: a. Du point de vue des moyens de commutation: centre international automatique, centre international manuel; b. Du point de vue de l'acheminement sur le réseau français: centre international de trafic général, centre international de trafic limité, centre international de voisinage. (CHAPO: 113) 5, record 13, French, - centre%20international
Record 13, Spanish
Record 13, Textual support, Spanish
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