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Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 CONT

A call centre agent is a customer service expert who [works] in [a] call centre for a company, answering calls, making calls, and generally overseeing the calls for a business.  2, record 1, English, - call%20centre%20agent

Record 1,  Textual support,  French

Record 1,  Textual support,  Spanish

Record 3,  Textual support,  English

Record number: 3, Textual support number: 1 DEF

A backfield player in football who usually lines up behind the [centre], calls the signals, and directs the offensive play of his team [by giving instructions during the huddles].  4, record 3, English, - quarterback

Record number: 3, Textual support number: 1 CONT

Zone coverage won’t stop an accurate and decisive QB (quarterback) but will allow a bit more time for the defensive rush to create pressure, may take away the slant out pattern, and will be in good position to deflect or intercept bad throws.  5, record 3, English, - quarterback

Record 3,  Textual support,  French

Record number: 3, Textual support number: 1 DEF

Joueur clé de l'offensive du football canadien et américain qui est placé derrière le joueur de centre pour lui remettre le ballon et qui dirige l'attaque et appelle les jeux selon les directives données à ses coéquipiers au cours des caucus.  4, record 3, French, - quart%2Darri%C3%A8re

Record number: 3, Textual support number: 1 CONT

La force du bras du QA [quart-arrière] et la qualité de jeu de la couverture de passe de l’adversaire déterminent la distance des tracés.  2, record 3, French, - quart%2Darri%C3%A8re

Record 3,  Textual support,  Spanish

Record 5,  Textual support,  English

Record number: 5, Textual support number: 1 OBS

Spectra Community Support Services (formerly known as Telecare Brampton Inc.) and Distress Centre Peel (DCP) ... amalgamated under the name Spectra Community Support Services [in 2012]. [The name was later changed to Spectra Helpline].  3, record 5, English, - Spectra%20Helpline

Record number: 5, Textual support number: 2 OBS

Spectra Helpline is a non-profit, multicultural organization providing free, caring and confidential distress lines and support services in several languages for the diverse population of the Region of Peel and surrounding area. [The] centre provides 24 hour emotional support and distress line service in English every day of the year. Spectra Helpline's volunteers must complete 50 hours of in-class and on-line training in order to take calls on the distress lines. [Its] training program focuses on listening skills, values clarification, crisis/suicide prevention/intervention, mental health, understanding sexuality, volunteer development and more. Spectra Helpline also provides on-going training sessions for current volunteers to keep their skills updated. The primary purpose is to ensure that volunteers feel comfortable in offering non-judgmental emotional support to anyone calling [its] different programs.  4, record 5, English, - Spectra%20Helpline

Record 5,  Textual support,  French

Record number: 5, Textual support number: 1 OBS

Spectra Community Support Services (anciennement Telecare Brampton Inc.) et Distress Centre Peel (DCP) ont fusionné en 2012 sous le nom de Spectra Community Support Services. L'organisme a plus tard été renommé Spectra Helpline.  3, record 5, French, - Spectra%20Helpline

Record 5,  Textual support,  Spanish

Record 7,  Textual support,  English

Record number: 7, Textual support number: 1 CONT

The public safety communications centre, or the PSCC, is responsible for answering emergency and non‐emergency calls for service and dispatching the necessary resources to handle these situations.  2, record 7, English, - public%20safety%20communications%20centre

Record 7,  Textual support,  French

Record 7,  Textual support,  Spanish

Record 8,  Textual support,  English

Record number: 8, Textual support number: 1 DEF

An enhanced 911 feature that displays the caller's address on a screen and that is used to route calls to the appropriate call centre and to store information in a database regarding the emergency services that responded to that address.  1, record 8, English, - automatic%20location%20identification

Record number: 8, Textual support number: 1 OBS

automatic location identification; ALI: term, abbreviation and definition standardized by the Canadian Capability-Based Planning Terminology Committee and the Translation Bureau.  2, record 8, English, - automatic%20location%20identification

Record 8,  Textual support,  French

Record number: 8, Textual support number: 1 DEF

Fonction du système 911 évolué qui affiche sur un écran l'adresse de l'appelant, et qui est utilisée pour acheminer les appels au centre de prise d'appels approprié et pour stocker, dans une base de données, des renseignements relatifs aux servicesd'urgence qui sont intervenus à cette adresse.  1, record 8, French, - affichage%20automatique%20d%27adresses

Record number: 8, Textual support number: 1 OBS

affichage automatique d'adresses; AAA : terme, abréviation et définition normalisés par le Comité de terminologie de la planification axée sur les capacités au Canada et le Bureau de la traduction.  2, record 8, French, - affichage%20automatique%20d%27adresses

Record 8,  Textual support,  Spanish

Record 9,  Textual support,  English

Record number: 9, Textual support number: 1 OBS

A CRA [Canada Revenue Agency] Web initiative used to track user issues on different parts of the CRA Web site that have generated high volumes of calls to a CRA call centre. Special telephone numbers are embedded in various pages on the Web site.  2, record 9, English, - Smartlinks

Record number: 9, Textual support number: 2 OBS

From Canada Revenue Agency.  1, record 9, English, - Smartlinks

Record 9,  Textual support,  French

Record number: 9, Textual support number: 1 OBS

Initiative liée au site Web de l'ARC [Agence du revenu du Canada] utilisée afin de faire le suivi des questions des utilisateurs sur différentes parties du site Web de l'ARC qui ont généré un grand nombre d'appels à un centre d'appels de l'ARC.  2, record 9, French, - Liens%20intelligents

Record number: 9, Textual support number: 2 OBS

De l'Agence du revenu du Canada.  1, record 9, French, - Liens%20intelligents

Record 9,  Textual support,  Spanish

Record 10,  Textual support,  English

Record number: 10, Textual support number: 1 OBS

In a national health emergency or disaster, the Office of Emergency Services is responsible for supporting emergency health and social services in the provinces, territories or abroad. It manages the National Emergency Stockpile System(NESS), which includes emergency supplies and medical and pharmaceutical supplies. The Office is responsible for the Emergency Operations Centre which responds to calls for emergency assistance from provincial and territorial governments and from other parts of the Government of Canada. To ensure that emergency officials across Canada are always ready, this Office develops procedures and training assistance.  2, record 10, English, - Emergency%20Operations%20Centre

Record 10,  Textual support,  French

Record number: 10, Textual support number: 1 OBS

Planification d'urgence Canada.  2, record 10, French, - Centre%20des%20op%C3%A9rations%20d%27urgence

Record number: 10, Textual support number: 2 OBS

En cas de catastrophe ou de situation d'urgence nationale liée à la santé, le Bureau des services d'urgence est chargé de soutenir les services sociaux et d'intervention sanitaire d'urgence offerts dans les provinces, dans les territoires ou à l'étranger. Il gère la Réserve nationale d'urgence, qui assure l'approvisionnement en matériel d'urgence, en fournitures médicales et en produits pharmaceutiques. Le Bureau est responsable du Centre des opérations d'urgence, qui répond aux appels à l'aide des administrations provinciales et territoriales et des autres ministères ou organismes du gouvernement du Canada. Afin de veiller à ce que les représentants officiels des services d'urgence de tout le Canada soient toujours prêts à intervenir, le Bureau élabore des procédures et dispense de l'aide à la formation.  1, record 10, French, - Centre%20des%20op%C3%A9rations%20d%27urgence

Record 10,  Textual support,  Spanish

Record 11,  Textual support,  English

Record number: 11, Textual support number: 1 OBS

Health Canada. In a national health emergency or disaster, the Office of Emergency Services is responsible for supporting emergency health and social services in the provinces, territories or abroad. It manages the National Emergency Stockpile System(NESS), which includes emergency supplies and medical and pharmaceutical supplies. The Office is responsible for the Emergency Operations Centre which responds to calls for emergency assistance from provincial and territorial governments and from other parts of the Government of Canada. To ensure that emergency officials across Canada are always ready, this Office develops procedures and training assistance.  1, record 11, English, - Office%20of%20Emergency%20Services

Record 11,  Textual support,  French

Record number: 11, Textual support number: 1 OBS

Santé Canada. En cas de catastrophe ou de situation d'urgence nationale liée à la santé, le Bureau des services d'urgence est chargé de soutenir les services sociaux et d'intervention sanitaire d'urgence offerts dans les provinces, dans les territoires ou à l'étranger. Il gère la Réserve nationale d'urgence, qui assure l'approvisionnement en matériel d'urgence, en fournitures médicales et en produits pharmaceutiques. Le Bureau est responsable du Centre des opérations d'urgence, qui répond aux appels à l'aide des administrations provinciales et territoriales et des autres ministères ou organismes du gouvernement du Canada. Afin de veiller à ce que les représentants officiels des services d'urgence de tout le Canada soient toujours prêts à intervenir, le Bureau élabore des procédures et dispense de l'aide à la formation.  1, record 11, French, - Bureau%20des%20services%20d%27urgence

Record 11,  Textual support,  Spanish

Record 12,  Textual support,  English

Record number: 12, Textual support number: 1 OBS

THE CENTRE is designed to bring the joint efforts of both the Department of National Defence(DND) and Veterans Affairs Canada(VAC) together in providing information and services to injured and retired military members and their families. THE CENTRE is an initial contact point and referral service. All calls are confidential and in addition to the original consultation and referral, follow-up calls are made to ensure that an individual' s concerns or issues have been resolved and they have received all of the assistance to which they are entitled.  2, record 12, English, - DND%2DVAC%20Centre%20for%20the%20Support%20of%20Injured%20and%20Retired%20Members%20and%20their%20Families

Record 12,  Textual support,  French

Record number: 12, Textual support number: 1 OBS

LE CENTRE a pour but de conjuguer les efforts du ministère de la Défense nationale (MDN) et d'Anciens Combattants Canada (ACC) visant à fournir de l'information et des services aux militaires blessés ou retraités et à leurs familles. LE CENTRE sert de point de contact initial et de service d'aiguillage. Tous les appels sont privés et confidentiels. En plus des services de consultation et d'orientation fournis au départ, LE CENTRE fait des appels de suivi afin de s'assurer que les préoccupations ou les problèmes dont on lui a fait part ont été réglés et que ses clients ont reçu l'aide à laquelle ils ont droit.  2, record 12, French, - Centre%20MDN%2DACC%20pour%20le%20soutien%20des%20militaires%20bless%C3%A9s%20ou%20retrait%C3%A9s%20et%20de%20leurs%20familles

Record 12,  Textual support,  Spanish

Record 13,  Textual support,  English

Record number: 13, Textual support number: 1 DEF

A sub-system which allows a switching centre to communicate with central database resources at serving centres or other special nodes, for administration of closed user groups, automatic credit card calls, freephone calls, etc.  3, record 13, English, - transaction%20capabilities%20application%20part

Record 13,  Textual support,  French

Record 13,  Textual support,  Spanish

Record number: 13, Textual support number: 1 DEF

Subsistema que permite a un centro de conmutación comunicarse con los recursos de la base de datos central en los centros servidores u otros nodos especiales, para la administración de los grupos cerrados de abonados, llamadas automáticas con tarjeta de crédito, llamadas de teléfono gratuitas, etc.  2, record 13, Spanish, - parte%20de%20aplicaci%C3%B3n%20de%20capacidades%20de%20transacci%C3%B3n

Record 14,  Textual support,  English

Record number: 14, Textual support number: 1 DEF

Centre containing registration details of clients belonging to a mobile telephone network so that calls can be validated and the network accessed.  3, record 14, English, - authentication%20center

Record number: 14, Textual support number: 1 OBS

authentication center; AuC: term, abbreviation and definition reproduced from the CAPITAL Business Dictionary with the permission of LID Editorial Empresarial.  4, record 14, English, - authentication%20center

Record 14,  Textual support,  French

Record number: 14, Textual support number: 1 DEF

En téléphonie mobile, centre qui contient les données du registre des clients et qui sert à donner l'accès au réseau à tous les appels.  2, record 14, French, - centre%20d%27authentification

Record number: 14, Textual support number: 1 OBS

L'AuC mémorise les informations nécessaires à la protection contre les intrusions des communications des abonnés mobiles à travers l'interface radio. La base de données qui contient l'AuC est soigneusement protégée contre tout accès non autorisé.  3, record 14, French, - centre%20d%27authentification

Record number: 14, Textual support number: 2 OBS

Définition extraite du CAPITAL Business Dictionary et reproduite avec l'autorisation de LID Editorial Empresarial.  4, record 14, French, - centre%20d%27authentification

Record 14,  Textual support,  Spanish

Record number: 14, Textual support number: 1 DEF

En una red de telefonía móvil, centro que contiene los datos del registro de clientes propios con el fin de convalidar el acceso a la red de todas las llamadas.  1, record 14, Spanish, - centro%20de%20autentificaci%C3%B3n

Record number: 14, Textual support number: 1 OBS

centro autentificación: término y definición extraídos del CAPITAL Business Dictionary con la autorización de LID Editorial Empresarial.  2, record 14, Spanish, - centro%20de%20autentificaci%C3%B3n

Record 15,  Textual support,  English

Record number: 15, Textual support number: 1 OBS

In 1997-98, the Consular Operations Centre introduced a new telephone system that reduced the rate of unanswered calls from 25 percent to less than 1 percent.  1, record 15, English, - Consular%20Operations%20Centre

Record 15,  Textual support,  French

Record number: 15, Textual support number: 1 OBS

En 1997-1998, le Centre des opérations consulaires a mis en place un nouveau système téléphonique qui a permis de faire passer de 25 % à 1 % le nombre d'appels laissés sans réponse.  1, record 15, French, - Centre%20des%20op%C3%A9rations%20consulaires

Record 15,  Textual support,  Spanish

Record 16,  Textual support,  English

Record number: 16, Textual support number: 1 CONT

Second generation radio-telephone system is an advanced communication system controlled by a central computer(hub) located in Toronto and satellite computers(nodes) for Hornepayne, Capreol, Toronto, Belleville and London. This computer controls all calls directed to or from the rail traffic control centre. Employees will now use a field phone to communicate with other parties in the system.  1, record 16, English, - field%20phone

Record 16,  Textual support,  French

Record number: 16, Textual support number: 1 DEF

Téléphone utilisé par le personnel de l'Exploitation au Transport.  1, record 16, French, - t%C3%A9l%C3%A9phone%20d%27exploitation

Record 16,  Textual support,  Spanish

Record 17,  Textual support,  English

Record number: 17, Textual support number: 1 OBS

Switching center where international circuits are switched.(DISATT, 75 : 10, 4) The seven switching systems filling the ISC role(in the U. S. A.) at the end of 1974 are all No. 4 Crossbar 4-wire Systems. Electronic switching systems are being designed to meet future ISC needs.(DISATT, 75 : 10, 4) The designation CT(from the French for "centre de transit") is also in general use to identify switching locations where international calls are switched.(NETATT, 80 : 10, 5)  1, record 17, English, - international%20switching%20center

Record 17,  Textual support,  French

Record number: 17, Textual support number: 1 OBS

Centre placé à l'une des extrémités d'un circuit téléphonique international. (CHAPO: 113) Les centres internationaux doivent être considérés: a. Du point de vue des moyens de commutation: centre international automatique, centre international manuel; b. Du point de vue de l'acheminement sur le réseau français: centre international de trafic général, centre international de trafic limité, centre international de voisinage. (CHAPO: 113)  5, record 17, French, - centre%20international

Record 17,  Textual support,  Spanish