TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
VERBAL COMPLAINT [3 records]
Record 1 - internal organization data 2013-05-17
Record 1, English
Record 1, Subject field(s)
- Health Law
- Social Services and Social Work
Record 1, Main entry term, English
- complaint examination procedure
1, record 1, English, complaint%20examination%20procedure
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 CONT
The complaint examination procedure must enable a user to address a verbal or written complaint to the local service quality commissioner regarding the health services or social services the user received, ought to have received, is receiving or requires from the institution, an intermediary or family-type resource or any other organization, partnership or person to which or whom the institution has recourse... 2, record 1, English, - complaint%20examination%20procedure
Record 1, Key term(s)
- complaints examination procedure
Record 1, French
Record 1, Domaine(s)
- Droit de la santé
- Services sociaux et travail social
Record 1, Main entry term, French
- procédure d'examen des plaintes
1, record 1, French, proc%C3%A9dure%20d%27examen%20des%20plaintes
correct, feminine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 CONT
La procédure d'examen des plaintes doit permettre à l'usager de formuler une plainte écrite ou verbale auprès du commissaire local sur les services de santé ou les services sociaux qu'il a reçus, aurait dû recevoir, reçoit ou requiert de l'établissement, d'une ressource intermédiaire ou d'une ressource de type familial ou de tout autre organisme, société ou personne auquel l'établissement recourt [...] 2, record 1, French, - proc%C3%A9dure%20d%27examen%20des%20plaintes
Record 1, Spanish
Record 1, Textual support, Spanish
Record 2 - internal organization data 1993-06-04
Record 2, English
Record 2, Subject field(s)
- Telephone Services
Record 2, Main entry term, English
- verbal complaint 1, record 2, English, verbal%20complaint
Record 2, Abbreviations, English
Record 2, Synonyms, English
Record 2, French
Record 2, Domaine(s)
- Services téléphoniques
Record 2, Main entry term, French
- plainte orale
1, record 2, French, plainte%20orale
feminine noun
Record 2, Abbreviations, French
Record 2, Synonyms, French
Record 2, Textual support, French
Record 2, Spanish
Record 2, Textual support, Spanish
Record 3 - internal organization data 1993-04-20
Record 3, English
Record 3, Subject field(s)
- Various Proper Names
- Telephone Services
Record 3, Main entry term, English
- Customer Complaints Addressed to Officers and Department Heads of Bell and to the CRTC Per 100,000 Accounts
1, record 3, English, Customer%20Complaints%20Addressed%20to%20Officers%20and%20Department%20Heads%20of%20Bell%20and%20to%20the%20CRTC%20Per%20100%2C000%20Accounts
correct
Record 3, Abbreviations, English
Record 3, Synonyms, English
Record 3, Textual support, English
Record number: 3, Textual support number: 1 OBS
The number of complaints addressed(in written or verbal form) to officers and department heads of Bell and to the CRTC(forwarded to Bell) per 100, 000 accounts. A complaint is defined for the purposes of this measure as one which has failed to be resolved at the first level of contact between a customer and Bell staff which reaches the official "complaints" telephone number identified in telephone directories. In addition, the number of complaints in each category will be provided.(Bell Canada) 1, record 3, English, - Customer%20Complaints%20Addressed%20to%20Officers%20and%20Department%20Heads%20of%20Bell%20and%20to%20the%20CRTC%20Per%20100%2C000%20Accounts
Record 3, French
Record 3, Domaine(s)
- Appellations diverses
- Services téléphoniques
Record 3, Main entry term, French
- Plaintes adressées par les abonnés aux cadres et chefs de service de Bell au Conseil pour 100 000 comptes 1, record 3, French, Plaintes%20adress%C3%A9es%20par%20les%20abonn%C3%A9s%20aux%20cadres%20et%20chefs%20de%20service%20de%20Bell%20au%20Conseil%20pour%20100%20000%20comptes
Record 3, Abbreviations, French
Record 3, Synonyms, French
Record 3, Textual support, French
Record number: 3, Textual support number: 1 OBS
Nombre de plaintes adressées (par écrit ou oralement) aux cadres et chefs de service de Bell et au Conseil (communiqués à Bell) pour 100 000 comptes. Aux fins de la présente évaluation, une plainte désigne une plainte non résolue lors du premier contact entre un abonné et le personnel de Bell et qui est retransmise au service des «Plaintes» dont le numéro de téléphone officiel est inscrit dans les annuaires. De plus, le nombre de plaintes par catégorie doit être fourni. (Bell Canada) 1, record 3, French, - Plaintes%20adress%C3%A9es%20par%20les%20abonn%C3%A9s%20aux%20cadres%20et%20chefs%20de%20service%20de%20Bell%20au%20Conseil%20pour%20100%20000%20comptes
Record number: 3, Textual support number: 2 OBS
Titre d'un paragraphe. 2, record 3, French, - Plaintes%20adress%C3%A9es%20par%20les%20abonn%C3%A9s%20aux%20cadres%20et%20chefs%20de%20service%20de%20Bell%20au%20Conseil%20pour%20100%20000%20comptes
Record 3, Spanish
Record 3, Textual support, Spanish
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