TERMIUM Plus®

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AUTOMATIC CALL DISTRIBUTION SERVICE [1 record]

Record 1 2012-10-10

English

Subject field(s)
  • Telephony and Microwave Technology
DEF

The ability of a PBX system to offer uniform distribution of incoming calls to station users (called agents) on a random basis or to the station which has received the least amount of calls.

OBS

automatic call distribution: term officially approved by Bell Canada.

French

Domaine(s)
  • Téléphonie et techniques hyperfréquences
OBS

Système SL-1, un système de commutation téléphonique privé.

OBS

distribution d'appels automatique; distribution automatique d'appels : termes uniformisés par Bell Canada.

Spanish

Campo(s) temático(s)
  • Telefonía y tecnología de microondas
DEF

Capacidad de un sistema de centralita automática privada de ofrecer distribución uniforme de llamadas entrantes a los usuarios de estación (llamados agentes en este caso) de forma aleatoria, o a la estación que ha recibido la menor cantidad de llamadas.

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