TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CALL CENTRE AGENT [2 records]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2022-06-30

English

Subject field(s)
  • Occupation Names (General)
  • Customer Relations
  • Telephone Services
CONT

A call centre agent is a customer service expert who [works] in [a] call centre for a company, answering calls, making calls, and generally overseeing the calls for a business.

Key term(s)
  • call center agent

French

Domaine(s)
  • Désignations des emplois (Généralités)
  • Relations avec la clientèle
  • Services téléphoniques
Key term(s)
  • agent de centre d'appel
  • agente de centre d'appel

Spanish

Save record 1

Record 2 - external organization data 2022-01-20

English

Subject field(s)
  • Compartment - National Occupational Classification (NOC)
Key term(s)
  • call center agent

French

Domaine(s)
  • Tiroir – Classification nationale des professions (CNP)

Spanish

Save record 2

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© Public Services and Procurement Canada, 2024
TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
A product of the Translation Bureau

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