TERMIUM Plus®
The Government of Canada’s terminology and linguistic data bank.
SERVICE DELIVERY OPTION [1 record]
Record 1 - internal organization data 2006-11-06
Record 1, English
Record 1, Subject field(s)
- Management Operations (General)
- Customer Relations
- Public Administration (General)
Record 1, Main entry term, English
- service delivery channel
1, record 1, English, service%20delivery%20channel
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
- delivery channel 2, record 1, English, delivery%20channel
correct
- service delivery mechanism 3, record 1, English, service%20delivery%20mechanism
correct
- delivery mechanism 4, record 1, English, delivery%20mechanism
correct
- method of service delivery 5, record 1, English, method%20of%20service%20delivery
correct
- service delivery option 6, record 1, English, service%20delivery%20option
Record 1, Textual support, English
Record number: 1, Textual support number: 1 CONT
The [Common Measurement Tool] has been enhanced to accommodate a multi-channel service environment, and includes questions that reflect the specific drivers of satisfaction specific to each service delivery channel (i.e. Internet, kiosk, telephone, in-person and mail). Many of the GOL [Government On-Line] services and projects were developed and evaluated using research based on CMT to measure client satisfaction. 7, record 1, English, - service%20delivery%20channel
Record number: 1, Textual support number: 2 CONT
We will look for ways to better integrate service delivery channels in order to improve access, quality, efficiency and citizen satisfaction. We will seek to improve the delivery of [government] services in both official languages. 8, record 1, English, - service%20delivery%20channel
Record 1, Key term(s)
- service-delivery channel
- service-delivery mechanism
- service-delivery option
Record 1, French
Record 1, Domaine(s)
- Opérations de la gestion (Généralités)
- Relations avec la clientèle
- Administration publique (Généralités)
Record 1, Main entry term, French
- mode de prestation de services
1, record 1, French, mode%20de%20prestation%20de%20services
correct, masculine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
- mode de prestation 2, record 1, French, mode%20de%20prestation
correct, masculine noun
- mécanisme de prestation de services 3, record 1, French, m%C3%A9canisme%20de%20prestation%20de%20services
correct, masculine noun
- mécanisme de prestation 4, record 1, French, m%C3%A9canisme%20de%20prestation
correct, masculine noun
Record 1, Textual support, French
Record number: 1, Textual support number: 1 CONT
Dans le but de mieux répondre aux attentes des citoyens, nous chercherons à mieux intégrer les modes de prestation pour améliorer l'accessibilité, la qualité et l'efficacité de nos services. Nous devrons également améliorer la prestation de nos services [gouvernementaux] dans les deux langues officielles. 5, record 1, French, - mode%20de%20prestation%20de%20services
Record 1, Spanish
Record 1, Campo(s) temático(s)
- Operaciones de la gestión (Generalidades)
- Relaciones con los clientes
- Administración pública (Generalidades)
Record 1, Main entry term, Spanish
- mecanismo de prestación de servicios
1, record 1, Spanish, mecanismo%20de%20prestaci%C3%B3n%20de%20servicios
correct, masculine noun
Record 1, Abbreviations, Spanish
Record 1, Synonyms, Spanish
Record 1, Textual support, Spanish
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