TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

SERVICE MANAGEMENT SYSTEM [1 record]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2001-02-02

English

Subject field(s)
  • Informatics
DEF

An integrated database management system that contains information on [a company's] customers and their service history. This link enables [a] customer service representative to access customer information in seconds and to respond immediately to a service request. The representative also enters a closeout report, which is a series of specific questions regarding each callback, into the SMS. The service mechanic provides information to the ... representative by handheld computer terminal or by telephone.

French

Domaine(s)
  • Informatique

Spanish

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TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
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