TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CITIZEN-CENTRED [10 records]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2014-10-31

English

Subject field(s)
  • Internet and Telematics
  • Federal Administration
OBS

Drawn from Government On-Line Glossary.

Key term(s)
  • citizen-centered orientation
  • citizen centred orientation

French

Domaine(s)
  • Internet et télématique
  • Administration fédérale
OBS

Tiré du Lexique du Gouvernement en direct.

Spanish

Save record 1

Record 2 2011-12-28

English

Subject field(s)
  • Federal Government Bodies and Committees (Canadian)
  • Internet and Telematics
OBS

The mission of the ICCS is to promote high levels of citizen satisfaction with public sector service delivery. The ICCS achieves its mission by undertaking research to identify citizens' service needs and expectations and by assisting the public sector in applying innovative service solutions which support quality service across all channels.

Key term(s)
  • Canadian Institute for Citizen-Centered Service Delivery

French

Domaine(s)
  • Organismes et comités fédéraux (Gouvernement canadien)
  • Internet et télématique
OBS

La mission de l'ISAC est de promouvoir de hauts niveaux de satisfaction des citoyens à l'égard des services offerts par le secteur public. Afin de remplir sa mission, l'Institut réalise des études pour cerner les besoins et les attentes des citoyens en matière de services et aide le secteur public à appliquer des solutions novatrices pour offrir des services de qualité quel que soit le mode de prestation retenu.

Key term(s)
  • Institut canadien de la prestation des services axés sur les citoyens

Spanish

Save record 2

Record 3 2010-07-07

English

Subject field(s)
  • Customer Relations
  • Federal Administration
CONT

Citizen-centred service delivery. Citizen-centred service means public services that are more accessible, easier to deal with, and more responsive to individuals and communities.

OBS

[The] citizens of Canada want to see their government as a seamless portfolio of services that reinforce one another and together combine to deliver the outcomes that meet their needs.

Key term(s)
  • citizen centred service delivery
  • citizen centered service delivery
  • citizen focussed service delivery
  • citizen focused service delivery

French

Domaine(s)
  • Relations avec la clientèle
  • Administration fédérale
CONT

La prestation de services axés sur les citoyens/les clients. Le gouvernement a adopté une stratégie d'amélioration de la prestation de services axée sur les besoins des citoyens et citoyennes plutôt que sur les besoins bureaucratiques. Cela comporte l'élaboration de plans d'amélioration des services dans tous les ministères et organismes, l'intégration horizontale du service à l'échelle des ministères et organismes fédéraux, et le regroupement des services à tous les niveaux du gouvernement, à l'avantage des citoyens et citoyennes.

Spanish

Save record 3

Record 4 2008-06-05

English

Subject field(s)
  • Customer Relations
  • Federal Administration
CONT

Service Canada brings a "citizen-centered" approach to information and program delivery.

Key term(s)
  • citizen centered approach
  • citizen-centred approach
  • citizen centred approach

French

Domaine(s)
  • Relations avec la clientèle
  • Administration fédérale
CONT

Service Canada adopte une approche axée sur les citoyens dans le domaine de la prestation de l'information et des programmes.

OBS

Source(s) : Zoom, septembre 1999.

Spanish

Save record 4

Record 5 2006-11-06

English

Subject field(s)
  • Organization Planning
  • Customer Relations
  • Public Administration (General)
  • Administrative Structures (Publ. Admin.)
CONT

GOL [Government On-Line] will be a major transformation of government and its relationship with citizens and business. It requires rethinking the delivery of services within and across departments and agencies, by approaching service delivery from the client's perspective. Federal departments and agencies, while retaining responsibility for their individual programs and services are to collaborate with each other to provide secure electronic citizen-centric services. GOL is to combine electronic technologies with a citizen-centred delivery model to deliver integrated services, giving clients seamless entry to the full range of government institutions.

Key term(s)
  • citizen centred service delivery model
  • citizen centered service delivery model
  • citizen focused service delivery model
  • citizen focussed service delivery model
  • citizen centric service delivery model
  • citizen centred delivery model

French

Domaine(s)
  • Planification d'organisation
  • Relations avec la clientèle
  • Administration publique (Généralités)
  • Structures de l'administration publique
CONT

Le Gouvernement en direct combine les technologies électroniques avec un modèle de prestation axée sur les citoyens, afin d'offrir des services intégrés. Il offrira aux clients un guichet unique permettant d'accéder à la panoplie complète des institutions gouvernementales, et il accroîtra la prestation des services au public, la productivité de la fonction publique et la compétitivité du Canada dans l'économie mondiale.

Spanish

Save record 5

Record 6 2003-10-21

English

Subject field(s)
  • National Bodies and Committees (Canadian)
  • Citizenship and Immigration
Key term(s)
  • Citizen Centred Service Network

French

Domaine(s)
  • Organismes et comités nationaux canadiens
  • Citoyenneté et immigration

Spanish

Save record 6

Record 7 2002-09-24

English

Subject field(s)
  • Internet and Telematics
  • Federal Administration
  • Special-Language Phraseology
CONT

In order to be truly citizen-centric and responsive to all its clients, government services and programs should be equitably accessible to all Canadians, including those who are physically challenged, have low literacy levels, low incomes or who live in rural or remote locations across Canada.

French

Domaine(s)
  • Internet et télématique
  • Administration fédérale
  • Phraséologie des langues de spécialité
CONT

Pour être vraiment axés sur les citoyens et sensibles aux besoins de tous les clients, les services et programmes du gouvernement doivent être également accessibles à tous les Canadiens, y compris ceux qui sont handicapés physiquement, qui sont peu alphabétisés, qui sont à faible revenu ou qui vivent dans des régions rurales ou des lieux éloignés partout au Canada.

Spanish

Save record 7

Record 8 2002-09-04

English

Subject field(s)
  • Internet and Telematics
  • Federal Administration
  • Special-Language Phraseology
OBS

Drawn from Government On-Line Glossary.

Key term(s)
  • citizen-centered technology model
  • citizen centred technology model

French

Domaine(s)
  • Internet et télématique
  • Administration fédérale
  • Phraséologie des langues de spécialité
OBS

Tiré du Lexique du Gouvernement en direct.

Spanish

Save record 8

Record 9 2001-09-17

English

Subject field(s)
  • Internet and Telematics
CONT

This capability is the key to providing successful citizen-centred services and assist departmental program horizontal integration.

OBS

Usually in plural

French

Domaine(s)
  • Internet et télématique
CONT

Cette capacité est essentielle pour fournir avec succès des services axés sur les citoyens et pour aider à l'intégration horizontale des programmes ministériels.

OBS

Généralement au pluriel

Spanish

Save record 9

Record 10 1998-09-22

English

Subject field(s)
  • Titles of Programs and Courses
  • Public Administration
Key term(s)
  • Toward Citizen-Centered Service
  • A federal strategy for Modernizing the Delivery of Services to Canadians
  • Toward Citizen-Centred Service : A Federal Strategy for Modernizing the Delivery of Services to Canadian
  • Toward Citizen-Centred Service

French

Domaine(s)
  • Titres de programmes et de cours
  • Administration publique
Key term(s)
  • Stratégie fédérale pour moderniser la prestation des services aux Canadiens

Spanish

Save record 10

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