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Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 CONT

Citizen-centred service delivery. Citizen-centred service means public services that are more accessible, easier to deal with, and more responsive to individuals and communities.  6, record 1, English, - citizen%2Dcentred%20service%20delivery

Record number: 1, Textual support number: 1 OBS

[The] citizens of Canada want to see their government as a seamless portfolio of services that reinforce one another and together combine to deliver the outcomes that meet their needs.  5, record 1, English, - citizen%2Dcentred%20service%20delivery

Record 1,  Textual support,  French

Record number: 1, Textual support number: 1 CONT

La prestation de services axés sur les citoyens/les clients. Le gouvernement a adopté une stratégie d'amélioration de la prestation de services axée sur les besoins des citoyens et citoyennes plutôt que sur les besoins bureaucratiques. Cela comporte l'élaboration de plans d'amélioration des services dans tous les ministères et organismes, l'intégration horizontale du service à l'échelle des ministères et organismes fédéraux, et le regroupement des services à tous les niveaux du gouvernement, à l'avantage des citoyens et citoyennes.  3, record 1, French, - prestation%20de%20services%20ax%C3%A9e%20sur%20les%20citoyens

Record 1,  Textual support,  Spanish

Record 2,  Textual support,  English

Record number: 2, Textual support number: 1 CONT

GOL [Government On-Line] will be a major transformation of government and its relationship with citizens and business. It requires rethinking the delivery of services within and across departments and agencies, by approaching service delivery from the client's perspective. Federal departments and agencies, while retaining responsibility for their individual programs and services are to collaborate with each other to provide secure electronic citizen-centric services. GOL is to combine electronic technologies with a citizen-centred delivery model to deliver integrated services, giving clients seamless entry to the full range of government institutions.  7, record 2, English, - citizen%2Dcentred%20service%20delivery%20model

Record 2,  Textual support,  French

Record number: 2, Textual support number: 1 CONT

Le Gouvernement en direct combine les technologies électroniques avec un modèle de prestation axée sur les citoyens, afin d'offrir des services intégrés. Il offrira aux clients un guichet unique permettant d'accéder à la panoplie complète des institutions gouvernementales, et il accroîtra la prestation des services au public, la productivité de la fonction publique et la compétitivité du Canada dans l'économie mondiale.  5, record 2, French, - mod%C3%A8le%20de%20prestation%20de%20services%20ax%C3%A9e%20sur%20les%20citoyens

Record 2,  Textual support,  Spanish

Record 3,  Textual support,  English

Record number: 3, Textual support number: 1 CONT

It gives institutions a comprehensive, horizontal strategy to ensure that their individual efforts add up to a coordinated, consistent, convenient and citizen-centric on-line service.  1, record 3, English, - citizen%2Dcentric%20on%2Dline%20service

Record 3,  Textual support,  French

Record number: 3, Textual support number: 1 OBS

La présente section offre de l'information sur l'initiative Gouvernement en direct (GED), dont les principaux discours, les principes, les objectifs, la stratégie et les ressources connexes. Cette section fournit aux institutions une stratégie horizontale et complète pour faire en sorte que leurs efforts individuels mèneront à un service en direct coordonné, uniforme, pratique et axé sur les citoyens.  2, record 3, French, - service%20ne%20ligne%20ax%C3%A9%20sur%20les%20citoyens

Record number: 3, Textual support number: 2 OBS

La terminologie anglaise et française de cette fiche provient du Guide d'Internet du Gouvernement du Canada.  1, record 3, French, - service%20ne%20ligne%20ax%C3%A9%20sur%20les%20citoyens

Record 3,  Textual support,  Spanish

Record 4,  Textual support,  English

Record number: 4, Textual support number: 1 CONT

In order to be truly citizen-centric and responsive to all its clients, government services and programs should be equitably accessible to all Canadians, including those who are physically challenged, have low literacy levels, low incomes or who live in rural or remote locations across Canada.  2, record 4, English, - citizen%2Dfocused

Record 4,  Textual support,  French

Record number: 4, Textual support number: 1 CONT

Pour être vraiment axés sur les citoyens et sensibles aux besoins de tous les clients, les services et programmes du gouvernement doivent être également accessibles à tous les Canadiens, y compris ceux qui sont handicapés physiquement, qui sont peu alphabétisés, qui sont à faible revenu ou qui vivent dans des régions rurales ou des lieux éloignés partout au Canada.  3, record 4, French, - ax%C3%A9%20sur%20les%20citoyens

Record 4,  Textual support,  Spanish

Record 5,  Textual support,  English

Record number: 5, Textual support number: 1 OBS

Drawn from Government On-Line Glossary.  2, record 5, English, - citizen%2Dcentric%20integrated%20service%20delivery

Record 5,  Textual support,  French

Record number: 5, Textual support number: 1 OBS

Tiré du Lexique du Gouvernement en direct.  2, record 5, French, - prestation%20de%20services%20int%C3%A9gr%C3%A9s%20et%20ax%C3%A9s%20sur%20les%20citoyens

Record 5,  Textual support,  Spanish

Record 6,  Textual support,  English

Record number: 6, Textual support number: 1 OBS

Drawn from Government On-Line Glossary.  2, record 6, English, - secure%20electronic%20citizen%2Dcentric%20services

Record 6,  Textual support,  French

Record number: 6, Textual support number: 1 OBS

Tiré du Lexique du Gouvernement en direct.  2, record 6, French, - services%20%C3%A9lectroniques%20prot%C3%A9g%C3%A9s%20ax%C3%A9s%20sur%20les%20citoyens

Record 6,  Textual support,  Spanish

Record 7,  Textual support,  English

Record number: 7, Textual support number: 1 CONT

This will include common services such as directory services and authorization and authentication services, removing the multiplicity of approaches that would prevent citizen-centric, integrated service delivery.  1, record 7, English, - citizen%2Dcentric%20integrated%20service

Record 7,  Textual support,  French

Record 7,  Textual support,  Spanish