TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CITIZEN-FOCUSSED SERVICE DELIVERY [2 records]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2010-07-07

English

Subject field(s)
  • Customer Relations
  • Federal Administration
CONT

Citizen-centred service delivery. Citizen-centred service means public services that are more accessible, easier to deal with, and more responsive to individuals and communities.

OBS

[The] citizens of Canada want to see their government as a seamless portfolio of services that reinforce one another and together combine to deliver the outcomes that meet their needs.

Key term(s)
  • citizen centred service delivery
  • citizen centered service delivery
  • citizen focussed service delivery
  • citizen focused service delivery

French

Domaine(s)
  • Relations avec la clientèle
  • Administration fédérale
CONT

La prestation de services axés sur les citoyens/les clients. Le gouvernement a adopté une stratégie d'amélioration de la prestation de services axée sur les besoins des citoyens et citoyennes plutôt que sur les besoins bureaucratiques. Cela comporte l'élaboration de plans d'amélioration des services dans tous les ministères et organismes, l'intégration horizontale du service à l'échelle des ministères et organismes fédéraux, et le regroupement des services à tous les niveaux du gouvernement, à l'avantage des citoyens et citoyennes.

Spanish

Save record 1

Record 2 2006-11-06

English

Subject field(s)
  • Organization Planning
  • Customer Relations
  • Public Administration (General)
  • Administrative Structures (Publ. Admin.)
CONT

GOL [Government On-Line] will be a major transformation of government and its relationship with citizens and business. It requires rethinking the delivery of services within and across departments and agencies, by approaching service delivery from the client's perspective. Federal departments and agencies, while retaining responsibility for their individual programs and services are to collaborate with each other to provide secure electronic citizen-centric services. GOL is to combine electronic technologies with a citizen-centred delivery model to deliver integrated services, giving clients seamless entry to the full range of government institutions.

Key term(s)
  • citizen centred service delivery model
  • citizen centered service delivery model
  • citizen focused service delivery model
  • citizen focussed service delivery model
  • citizen centric service delivery model
  • citizen centred delivery model

French

Domaine(s)
  • Planification d'organisation
  • Relations avec la clientèle
  • Administration publique (Généralités)
  • Structures de l'administration publique
CONT

Le Gouvernement en direct combine les technologies électroniques avec un modèle de prestation axée sur les citoyens, afin d'offrir des services intégrés. Il offrira aux clients un guichet unique permettant d'accéder à la panoplie complète des institutions gouvernementales, et il accroîtra la prestation des services au public, la productivité de la fonction publique et la compétitivité du Canada dans l'économie mondiale.

Spanish

Save record 2

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© Public Services and Procurement Canada, 2025
TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
A product of the Translation Bureau

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