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Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 CONT

It should be obvious to you that if you re-file the PNR at this stage it would contain two contact fields with different telephone numbers, one of which is incorrect. To avoid the confusion this would cause, we will remove the old C field from the PNR by use of the "cancel reference field" transaction. The transaction code for cancel reference field is XRF.  1, record 1, English, - cancel%20reference%20field

Record 1,  Textual support,  French

Record number: 1, Textual support number: 1 CONT

Si vous reclassez immédiatement le PNR, il contiendra deux zones contact indiquant chacune un numéro de téléphone dont un sera inexact. Pour éviter une telle situation, il faut retirer l'ancienne zone C du dossier en composant le code XRF(Cancel Reference Field) ou annulation d’une zone de référence.  1, record 1, French, - annulation%20d%27une%20zone%20de%20r%C3%A9f%C3%A9rence

Record 1,  Textual support,  Spanish

Record 2,  Textual support,  English

Record number: 2, Textual support number: 1 OBS

If you are not working queues and you action a queue item, remove it from the queue. ... You would then CNR and clear your screen ready for your next call. That is one way to recognize and action a queue item.  1, record 2, English, - action%20a%20queued%20PNR

Record 2,  Textual support,  French

Record number: 2, Textual support number: 1 CONT

Si vous n’ êtes pas en communication avec une file d’attente et que vous voulez traiter un PNR en file d’attente, retirez ce dernier de la file [...] Vous faites alors CNR et effacez l'écran en vue du prochain appel. Voilà une façon d’identifier et de traiter un PNR en file d’attente.  1, record 2, French, - traiter%20un%20PNR%20en%20file%20d%27attente

Record 2,  Textual support,  Spanish

Record 3,  Textual support,  English

Record number: 3, Textual support number: 1 CONT

Quite often you will be required to enter information into a PNR just for the benefit of other agents reading the PNR. In such instances, no messages are sent, and the field is completely free flow. This field is known as the "remarks" or Z field.  1, record 3, English, - remarks%20field

Record 3,  Textual support,  French

Record number: 3, Textual support number: 1 CONT

Vous devrez souvent introduire dans le PNR des renseignements destinés uniquement aux autres agents qui consulteront le dossier. Vous n’ envoyez pas alors un message et toute la zone est en rédaction libre. Celle-ci est la zone remarques ou zone Z.  1, record 3, French, - zone%20remarques

Record 3,  Textual support,  Spanish

Record 4,  Textual support,  English

Record number: 4, Textual support number: 1 CONT

DQI stands for display queue item. Upon depressing the ENTER key, the PNR will be displayed ready for actioning. Once actioned, it is returned to the computer's memory by either QTA or CNR ...  1, record 4, English, - display%20queue%20item

Record 4,  Textual support,  French

Record number: 4, Textual support number: 1 CONT

DQI(Display Queue Item) signifie affichage d’un dossier en file d’attente. Quand vous enfoncez la touche ENTER le PNR apparaît à l'écran, prêt à être traité. Lorsque vous en avez terminé, il suffit pour le retourner à la mémoire de l'ordinateur de faire QTA ou CNR [...]  1, record 4, French, - affichage%20d%27un%20dossier%20en%20file%20d%27attente

Record 4,  Textual support,  Spanish

Record 5,  Textual support,  English

Record number: 5, Textual support number: 1 CONT

If you are not working queues and you action a queue item, remove it from the queue. To remove an item such as the previous example, input the following: The code XQI stands for "cancel queue item."  1, record 5, English, - cancel%20queue%20item

Record 5,  Textual support,  French

Record number: 5, Textual support number: 1 CONT

Si vous n’ êtes pas en communication avec une file d’attente et que vous voulez traiter un PNR en file d’attente, retirez ce dernier de la file. Ce code XQI(cancel queue item) signifie retrait du PNR de la file d’attente.  1, record 5, French, - retrait%20du%20PNR%20de%20la%20file%20d%27attente

Record 5,  Textual support,  Spanish

Record 6,  Textual support,  English

Record number: 6, Textual support number: 1 CONT

Sometimes ... you will not be able to reach a passenger. Rather than keep the PNR on your screen and call again every few minutes, the PNR is put into the deferred action queue. The code for this queue is CLBK.  1, record 6, English, - deferred%20action%20queue

Record 6,  Textual support,  French

Record number: 6, Textual support number: 1 CONT

Quand vous traitez un PNR en file d’attente, il se peut que vous n’ arriviez pas à joindre le client. Au lieu de laisser le dossier à l'écran et de rappeler toutes les cinq minutes, vous mettez le PNR dans la file d’attente mesure différée dont le code est CLBK.  1, record 6, French, - file%20d%27attente%20mesure%20diff%C3%A9r%C3%A9e

Record 6,  Textual support,  Spanish

Record 7,  Textual support,  English

Record number: 7, Textual support number: 1 CONT

The reservations we have made up to this point have all been new reservations. To file the completed PNR we have instructed the computer to Enter Name Record, ENR.  1, record 7, English, - enter%20name%20record

Record number: 7, Textual support number: 1 OBS

Terminology of Air Canada.  2, record 7, English, - enter%20name%20record

Record 7,  Textual support,  French

Record number: 7, Textual support number: 1 CONT

Les réservations étaient faites jusqu'à maintenant au nom de passagers pour lesquels l'ordinateur n’ avait encore rien d’enregistré et pour classer le PNR, il suffisait de demander l'introduction du dossier au moyen de la transaction ENR(Enter Name Record).  1, record 7, French, - introduction%20du%20dossier

Record number: 7, Textual support number: 1 OBS

Terminologie de Air Canada.  2, record 7, French, - introduction%20du%20dossier

Record 7,  Textual support,  Spanish

Record 8,  Textual support,  English

Record number: 8, Textual support number: 1 CONT

After ELR transaction, to add goshow passengers to PNR file of the departure flight.  1, record 8, English, - goshow%20passenger

Record 8,  Textual support,  French

Record number: 8, Textual support number: 1 CONT

Après la transaction ELR, ajouter des passagers de dernière minute sans réservation au dossier des PNR du vol de départ.  1, record 8, French, - passagers%20de%20derni%C3%A8re%20minute%20sans%20r%C3%A9servation

Record 8,  Textual support,  Spanish

Record 9,  Textual support,  English

Record number: 9, Textual support number: 1 CONT

On your keyboard you will have noticed a green lamp identified as the MESSAGE LAMP. ... When a PNR is routed to your set, the green message light will become illuminated.  1, record 9, English, - green%20lamp

Record 9,  Textual support,  French

Record number: 9, Textual support number: 1 CONT

Vous avez sans doute remarqué sur le clavier un voyan vert qu'on appelle le voyant MSG. Quand vous êtes en communication avec des files d’attente, les PNR applicables s’acheminent vers votre poste au fur et à mesure qu'ils sont créés [...] et alors s’allume le voyant vert.  1, record 9, French, - voyant%20vert

Record 9,  Textual support,  Spanish

Record 10,  Textual support,  English

Record number: 10, Textual support number: 1 CONT

Quite often you will be required to enter information into a PNR just for the benefit of other agents reading the PNR. In such instances, no messages are sent, and the field is completely free flow. This field is known as the "remarks" or Z field.  1, record 10, English, - free%20flow

Record 10,  Textual support,  French

Record number: 10, Textual support number: 1 CONT

Vous devrez souvent introduire dans le PNR des renseignements destinés uniquement aux autres agents qui consulteront le dossier. Vous n’ envoyez pas alors un message et toute la zone est en rédaction libre. Celle-ci est la zone remarques ou zone Z.  1, record 10, French, - r%C3%A9daction%20libre

Record 10,  Textual support,  Spanish

Record 11,  Textual support,  English

Record number: 11, Textual support number: 1 OBS

Let us say that we have the following PNR on our screen: ... The first line is called a forecast header, and this PNR is in a FCST queue. Our passenger has called up to check on his flight departure time because it is quite foggy out.  1, record 11, English, - forecast%20header

Record 11,  Textual support,  French

Record number: 11, Textual support number: 1 OBS

Supposons que le PNR suivant apparaît à l'écran :[...] La première ligne s’appelle une en-tête prévision et ce dossier est dans la file d’attente FCST. Étant donné le brouillard, le passager s’informe de l'heure de départ de son vol.  1, record 11, French, - en%2Dt%C3%AAte%20pr%C3%A9vision

Record 11,  Textual support,  Spanish

Record 12,  Textual support,  English

Record number: 12, Textual support number: 1 DEF

Transmit a message from a station on a leased-line network to a station not serviced by the leased-line network.  1, record 12, English, - refile

Record number: 12, Textual support number: 1 OBS

Usually done by sending the message to a Western Union office for transmission as a telegram to the addressee.  1, record 12, English, - refile

Record 12,  Textual support,  French

Record number: 12, Textual support number: 1 CONT

Si vous reclassez immédiatement le PNR, il contiendra deux zones contact indiquant chacune un numéro de téléphone dont un sera inexact.  2, record 12, French, - reclasser

Record 12,  Textual support,  Spanish

Record 13,  Textual support,  English

Record number: 13, Textual support number: 1 OBS

pioneer; pnr: term and abbreviation officially approved by the Department of National Defence and the Canadian Forces.  2, record 13, English, - pioneer

Record 13,  Textual support,  French

Record number: 13, Textual support number: 1 DEF

Soldat employé aux terrassements, au creusement de tranchées.  3, record 13, French, - pionnier

Record number: 13, Textual support number: 1 CONT

En 1786, l’artillerie formait trois brigades de dix compagnies. Le génie était constitué par le corps des ingénieurs qui disposait en 1716 d’une compagnie de «mineurs», augmentée par la suite de sapeurs, pontonniers et pionniers.  4, record 13, French, - pionnier

Record number: 13, Textual support number: 1 OBS

En parlant d’un soldat du Génie ou d’un soldat d’une unité auxiliaire du Génie.  5, record 13, French, - pionnier

Record number: 13, Textual support number: 2 OBS

pionnier; pnr : terme et abréviation uniformisés par le ministère de la Défense nationale et les Forces canadiennes.  6, record 13, French, - pionnier

Record 13,  Textual support,  Spanish

Record 14,  Textual support,  English

Record number: 14, Textual support number: 1 DEF

The number assigned to a file in accordance with an established classification system.  3, record 14, English, - record%20locator

Record number: 14, Textual support number: 1 OBS

[It] identifies the complete booking transaction made on behalf of a client with the tour operator or other supplier. This is the number to give to the tour operator or airline representative when calling to verify, change or cancel a booking.  2, record 14, English, - record%20locator

Record 14,  Textual support,  French

Record number: 14, Textual support number: 1 OBS

LOC XG2927KS-numéro attribué au dossier par l'ordinateur. Vous verrez bientôt que vous pouvez utiliser ce numéro pour retrouver un PNR.  1, record 14, French, - num%C3%A9ro%20du%20dossier

Record 14,  Textual support,  Spanish

Record 15,  Textual support,  English

Record number: 15, Textual support number: 1 DEF

A point along an aircraft track beyond which its endurance will not permit return to its own or some other associated base on its own fuel supply.  3, record 15, English, - point%20of%20no%20return

Record number: 15, Textual support number: 1 OBS

point of no return: term and definition standardized by NATO.  4, record 15, English, - point%20of%20no%20return

Record number: 15, Textual support number: 2 OBS

point of no return; PNR: term and abbreviation officially approved by the International Civil Aviation Organization (ICAO).  5, record 15, English, - point%20of%20no%20return

Record 15,  Textual support,  French

Record number: 15, Textual support number: 1 DEF

Point sur la route d’un aéronef au-delà duquel son autonomie ne lui permet pas de rallier sa base ou une des bases de déploiement.  5, record 15, French, - point%20de%20non%2Dretour

Record number: 15, Textual support number: 1 OBS

point de non retour : terme et définition normalisés par l’OTAN.  6, record 15, French, - point%20de%20non%2Dretour

Record number: 15, Textual support number: 2 OBS

point de non-retour; PNR : terme et abréviation uniformisés par l'Organisation de l'aviation civile internationale(OACI).  7, record 15, French, - point%20de%20non%2Dretour

Record 15,  Textual support,  Spanish

Record number: 15, Textual support number: 1 OBS

punto limite de retorno; punto de no retorno; PNR: términos y abreviatura aceptados oficialmente por la Organización de Aviación Civil Internacional (OACI).  2, record 15, Spanish, - punto%20l%C3%ADmite%20de%20retorno

Record 16,  Textual support,  English

Record 16,  Textual support,  French

Record number: 16, Textual support number: 1 OBS

(PNR IOIF)  1, record 16, French, - diagramme%20de%20directivit%C3%A9%20horizontale

Record 16,  Textual support,  Spanish

Record 17,  Textual support,  English

Record 17,  Textual support,  French

Record number: 17, Textual support number: 1 OBS

Source :PNR 101.  1, record 17, French, - technique%20de%20diffusion%20simultan%C3%A9e

Record 17,  Textual support,  Spanish

Record 18,  Textual support,  English

Record number: 18, Textual support number: 1 OBS

The header line shows the flight cancelled. Your supervisor informs you that he has booked space on flight 961 to protect the passengers from flight 515. The transaction you would use to obtain one of these seats is called transfer seat capture or TSC.  1, record 18, English, - transfer%20seat%20capture

Record 18,  Textual support,  French

Record number: 18, Textual support number: 1 OBS

Il s’agit d’une annulation. Votre supérieur vous signale qu'il a bloqué des places sur le vol 961 pour les passagers du vol 515. Pour obtenir l'une des places réservées en bloc par votre supérieur et l'attribuer au PNR à l'écran vous faites la transaction TSC ou attribution des places bloquées.  1, record 18, French, - attribution%20des%20places%20bloqu%C3%A9es

Record 18,  Textual support,  Spanish